We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,579 reviews.
Excellent Service Would Recommend
12/10/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
12/10/12
Always punctual, great service :-)
12/10/12
Great service
12/10/12
Excellent service. Somewhat warey of the £10 excess charge though can understand reasoning for it.
12/10/12
Excellent service tracking information was wrong but no worries great service and cheap cheers david stewart
12/10/12
Thank you very much David.
No comment left by this customer.
12/10/12
Smooth and easy. Parcel Force arrived the next day and my package was delivered to Sweden within a week. Half the normal price.
12/10/12
No comment left by this customer.
12/10/12
Everything went perfect. Great name BTW its why I picked this company :D
12/10/12
Good delivery service as usual
12/10/12
I was particulary impressed with the driver who collected the package.
12/10/12
No comment left by this customer.
12/10/12
All good, as usual. When will the Parcel Force special offer return?
12/10/12
Highly recommended. Speed dispatch and safely delivered
12/10/12
Excellent service. Prompt pick and swift delivery.
12/10/12
Collection was supposed to be made Monday 8th Oct, was actually collected Thursday 11th Oct after 3 phonecalls/complaints by me. TERRIBLE
12/10/12
Collected as requested and delivered around mid day !!! - Very Good
12/10/12
No comment left by this customer.
12/10/12
as always,excellent service.Thank you.
12/10/12
A complete service - easy to book, detailed instructions, cost effective and delivered on time - would highly recommend!!!
12/10/12
No comment left by this customer.
12/10/12
No comment left by this customer.
12/10/12
No comment left by this customer.
12/10/12
excellent price and service......cant say bettert than that!
12/10/12
that company 2 times NOT collection my parcel:on friday and on next week tuesday. so i must booking another courier Courier
12/10/12
service was very good pickup on day aranged and good price
12/10/12
excellent
12/10/12
web interface excellent. City Link failed to turn up so had to reschedule
12/10/12
Really great service and very reasonable.
12/10/12
WILL NEVER USE YOU AGAIN WHILE Courier IS AN OPTION THEY ARE A COMPLETE UTTER WASTE OF SPACE FROM TOP TO BOTTOM 3 TIMES FAILED TO COLLECT
12/10/12
No comment left by this customer.
12/10/12
No time given. When I called depot. they said they would come back to me but never called back. Parcel collected after office closed.
12/10/12
The parcel was left outside the property without anyone taking receipt of it and it could easily have been picked up by any passer by
12/10/12
Great service as usual. Parcel Monkey is my first call every time!
12/10/12
Thank you very much.
No comment left by this customer.
12/10/12
No comment left by this customer.
12/10/12
Item never collected , no phone call or refund offered!..
12/10/12
Our Response: I am sorry to read your item was not collected. Rest assured that a full refund will be provided within 7 days of the failed collection.
No comment left by this customer.
12/10/12
Parcel arrived wet and damaged even though it was clearly labeled fragile
12/10/12
Our Response: Was the item packaged so it's waterproof? If it's raining heavily at the time of delivery then there is a possibility that items can get wet from the van to your doorstep.
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