We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,786 reviews.
GREAT SERVICE
05/10/12
i waited in the whole day and then had to rearrange. super inconvenient.
05/10/12
Would've liked delivery confirmation. Showing as delivered but tracking info not available.
05/10/12
No comment left by this customer.
05/10/12
No comment left by this customer.
05/10/12
No comment left by this customer.
05/10/12
No comment left by this customer.
05/10/12
Courier arrived on site first attemp at 1655 second toime 1920.....
05/10/12
Our Response: What is wrong with 16:55??
No comment left by this customer.
05/10/12
Excellent service, I am very happy with the price and the service
05/10/12
Very timely collection and delivery again, thank you!
05/10/12
no comment
05/10/12
Excellent service, good sensible price for a heavy/large parcel. Well Done, Keep Up The Good Work
05/10/12
We will always try our very best.
excellent service problems are few and quickly sorted when they do occur
05/10/12
The courier didn't turn up on the Monday and when I called, didn't turn up the next day either
05/10/12
No comment left by this customer.
05/10/12
great service many thanks
05/10/12
No comment left by this customer.
05/10/12
Rough estimate collection times would be appreciated, otherwise a very good service.
05/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Citylink pickup guy is great - Still don't understand why a booking is only valid with a mobile and not any phone number
05/10/12
That is not the case as any correctly entered telephone number is fine.
No comment left by this customer.
05/10/12
The process was swift, easy and simple - the collection and tracking were on time with no problems
05/10/12
No problems, very good and reasonabley priced service, Thankyou
05/10/12
its a system that works!
05/10/12
Every aspect carried out as it should be. No problems at all.
05/10/12
It would be nice if you provided more information on the completed orders/pending orders such as service bought e.g. 24/48 hr delivery etc.
05/10/12
I paid for a service I didn't get. Ordered next day parcel on Friday morning arrives on Tuesday.
05/10/12
Didn't collect it on arranged day
05/10/12
NO pick-up on the booked date and no explanation! As a result the order was two days late, not impressed this time.
05/10/12
Absolutely spot on service. Parcel collections simple to arrange and courier turned up to collect exactly when promised.
05/10/12
No comment left by this customer.
05/10/12
No comment left by this customer.
05/10/12
Both collection and delivery on time
05/10/12
No comment left by this customer.
05/10/12
Your web page stated the Parcel would arive Wed 3rd. It was Thur 4th before it arived. Please update your web pages, AS I loast a day atwork
05/10/12
Our Response: Our transit times represent what the couriers themselves state they offer.
Only complaint is not letting u know pick up time waited in all day rang city link 3 times could text u in morning rough idea for pick up
05/10/12
Excellent
05/10/12
No comment left by this customer.
04/10/12
You do what it says on the tin for a good price too
04/10/12
No comment left by this customer.
04/10/12
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