We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,783 reviews.
Great service, fast delivery, will use again. Many thanks
28/10/12
Always pick up as promised and deliver next day without fail, i always recommend you, have tried other couriers and they are so unreliable,
28/10/12
Thank you and it's great to see you have been recommending us.
the first shipment i made wasn't collected, i wasnt informed so the parcels were delayed getting to my customers.
28/10/12
Everything fine, no problems
28/10/12
COLLECTED PARCEL ON FRIDAY AND WAS EXPECTING IT TO BE DELIVERED THE NEXT DAY, SATURDAY BUT DIDNT GET DELIVERED UNTIL MONDAY
28/10/12
IF YOU WANTED A SATURDAY DELIVERY THEN YOU COULD HAVE BOOKED AND PAID FOR THAT SERVICE.
Great service! as always! thankyou!
28/10/12
great service, prompt delivery, very efficient organisation!! many thanks.
28/10/12
No comment left by this customer.
28/10/12
on small parcel what size bags are they that courier bings it would help if there was a size say 18 x18x18
28/10/12
There are numerous ways the bag can be filled which our quote engine has been designed around. Therefore please enter the details and it will determine if your item is suitable or not.
Very efficient service, no problems
28/10/12
No comment left by this customer.
28/10/12
Good
28/10/12
No comment left by this customer.
28/10/12
Parcel Wasn't picked up on specific day, Wouldn't have minded if it wasn't a priority parcel
28/10/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
first class service
28/10/12
Excellent service, great value for money
28/10/12
Great user friendly service! Would have liked more specific collection time though.
28/10/12
excellent service verry competative
28/10/12
supposed to pick up monday took 2 emails and 2 phone calls to eventually get picked up wednesday
28/10/12
No comment left by this customer.
28/10/12
Excellent service which I really dont think you can improve on.
28/10/12
Very Good thanks. Would like a phone number to call in case of probs
28/10/12
Delivered 3 times to the same wrong address, U didnt phone contact number given. recipient cancelled. You cannot be contacted DISSATISFIED!!
28/10/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
very good service thanks
28/10/12
No problems. Item arrived at destination in expected time. Recommended.
28/10/12
No comment left by this customer.
28/10/12
No comment left by this customer.
28/10/12
Efficient, trouble free, reasonably priced. Very happy!
28/10/12
No comment left by this customer.
28/10/12
Brilliant service, shall definitely be using for my courier needs again
28/10/12
AS USUAL A SUPER SERVICE . HIGHLY RECOMMENDED AND WILL ALWAYS USE BEFORE OTHERS . MANY THANKS
28/10/12
Very efficient service, couldn't be faulted
28/10/12
excellent service. fast delivery. will definitely use service again and tell all my friends.
28/10/12
polite cheerful courier
28/10/12
Courier broke items in both boxes - never had breakages before - very well packed with bubble wrap, foam chippings & 2" thick boxing
28/10/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
It was perfect from start to finish. I will certain;y use you again
28/10/12
happy with service
28/10/12
First time to use your service! It was the best: from website, clarity, pick-up, tracking, delivery - highly recommended, will use again.
28/10/12
Thank's very much for making your first booking with us.
It's good service more than I expect. The price is cheap, but the delivery is fast even sending to Japan.
28/10/12
Thank you and we are so pleased you are happy with our International service :-)
Brilliant, so quick. Thank you and see you soon
28/10/12
