We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,789 reviews.
I was very happy with the service. Parcel was picked up and delivered at a great price and on time. I will be using parcel monkey again.
10/10/12
Discount?
10/10/12
maybe a 2hr pick up slot instead of just am or pm?
10/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
10/10/12
Very good service, would use again.
10/10/12
10 out of 10
10/10/12
Great service, well worth the money
10/10/12
Fantastic service. Everything was clear and promt. Very pleased
10/10/12
easy: to book, collected on time, delivered on time
10/10/12
much better service, compared to my last order. thanks
10/10/12
No comment left by this customer.
10/10/12
Good job, nice driver
10/10/12
No comment left by this customer.
10/10/12
Just a great service will use again
10/10/12
No comment left by this customer.
10/10/12
No comment left by this customer.
10/10/12
No comment left by this customer.
10/10/12
thanks,it was very fast delivery.
10/10/12
Parcelmonkey are definitely better than the rest this year - lets see how December/Winter stacks up??!! Bit scared...after last year...
10/10/12
Winter is very difficult for the whole courier industry as it's peak time and the weather can be at it's worse. We will restrict bookings if we have to rather than allow everyone to book with us and service levels from the couriers fall too low.
An auto service text/e-mail to narrow collection time would be useful. Otherwise, the wait-in window can be too long.
10/10/12
No comment left by this customer.
10/10/12
No comment left by this customer.
10/10/12
No comment left by this customer.
10/10/12
reasonable cost especially extra insurance, delivery on time
10/10/12
Excellent speedy service, use Parcel Monkey for international deliveries on a regular basis, and never had a reason to complain!
10/10/12
No comment left by this customer.
10/10/12
Service was excellent.Easy to follow.Small issue I had was weighing and measuring the parcels as pickup location was not where I am located.
10/10/12
Bought because I thought it was Parcelforce: turns out only in the UK then a nameless carrier to Cyprus. Arrived broken. Expensive mistake.
10/10/12
Our Response: You were given the same service as you would have got if you had booked directly with the carrier. Many International couriers use local companies to deliver the goods booked with them as while they have full global coverage it is linked to local businesses working in partnership with them.
We are unable to process payments thru your website as we have a German file server. The only way round it is to use my personal notebook.
10/10/12
Very impressive and will use you again.
10/10/12
My parcel was picked up on Thursday evening,delivered to a remote part of Germany, Tuesday.Very good considering the week end.
10/10/12
No comment left by this customer.
10/10/12
Fine, no problems.
10/10/12
good support and service, thank you!
10/10/12
No comment left by this customer.
10/10/12
No comment left by this customer.
10/10/12
delivered without any probs & on time
10/10/12
Would like to be given either an am or pm collection time.
10/10/12
No comment left by this customer.
10/10/12
a+ service as always thanks
10/10/12
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