We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,788 reviews.
M
11/10/12
Goods arrived broken.
11/10/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Parcel delivered on time box was rather bashed
11/10/12
Fantastic service so easy to order collection in website.
11/10/12
No comment left by this customer.
11/10/12
excellent
11/10/12
Excellent,highly efficient 1st class service-highly recommended,I will certainly be using parcel monkey again.
11/10/12
Cheers.
Could not find details of how to put the labels on after i had closed the window and tried your Q&A but no joy. but still fantastic
11/10/12
No comment left by this customer.
11/10/12
Problems with delivery.
11/10/12
No comment left by this customer.
11/10/12
Txt / sms customer a 1 - 2 hour window of collection
11/10/12
The City Link driver ( Les Thomas) who picks up from us is very polite and friendly. He is a credit to his company.
10/10/12
We always advise our customers to get to know their local driver as they will often work around your needs.
A very efficient service with fantastic prices.
10/10/12
No comment left by this customer.
10/10/12
No comment left by this customer.
10/10/12
Thanks! Super! Easy service online and reliable pick up and delivery. I would like pick up to be scheduled am or pm if possible.
10/10/12
No comment left by this customer.
10/10/12
please supply labels as a PDF file suitable for printing onto an A4 label (interparcel do this with UPS labels!)
10/10/12
great service as always!! Thanks ParcelMonkey
10/10/12
Great thanks - all arrived safe :)
10/10/12
Collected and delivered as arranged - good price nothing more to add.
10/10/12
No comment left by this customer.
10/10/12
parcel damaged beyond repair. 2nd time that this has happened! Glad I got it insured!.
10/10/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
10/10/12
A very good service at a reasonable price!
10/10/12
No comment left by this customer.
10/10/12
excellent and prompt service
10/10/12
Very prompt and efficient service, easy to use web portal.
10/10/12
No comment left by this customer.
10/10/12
No comment left by this customer.
10/10/12
Fantastic service and great value compared to the competion for large heavy items I will use parcel monkey everytime
10/10/12
That's music to our ears!!
Good price, quick delivery and secure transport.
10/10/12
Excellent service, excellent prices, easy to use parcel booking & tracking system on line. What more can we say other than, "KEEP IT UP"
10/10/12
Quick and painless another simple pick up an delivery first class service
10/10/12
Failed to collect 3 days then phoned 12 mile journey to replace label failed again--2 premium rate phone calls--terrible
10/10/12
noting more to add, very impressed with the service, great communication
10/10/12
we waited in all day but didnt collect till 6.30pm it would have been nice to be told a rough ideal of the collection
10/10/12
this was the first time I have used your service and found it very good indeed. Iwoud use you again and recomend you.
10/10/12
Thank you and it's great to see you will be recommending us.
I was very happy with the service. Parcel was picked up and delivered at a great price and on time. I will be using parcel monkey again.
10/10/12
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