We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
No receipt was left, a printed label would enable this to be done.
11/10/12
all good. arrived undamaged and in good time.
11/10/12
2 drivers appeared within an hour of each other for the same package.
11/10/12
Sorry about that but we can't control the actions of the courier companies once they receive our instructions.
Very good price for large but not so heavy boxes. Thanks.
11/10/12
Very competitive price, collection a little late but still on the day stated, delivery fine A+
11/10/12
excellent so far, will use again
11/10/12
Fantastic, easy to use, quick service.
11/10/12
Web site access was very slow (other web sites are fine)
11/10/12
No comment left by this customer.
11/10/12
Excellent service.
11/10/12
the last parcel with DX was never delivered.
11/10/12
Extreemly poor. Courier damaged the goods within the safely packaged parcel and dropped it from the lorry incurring a huge cost.
11/10/12
Great Service guys keep it!!!!!!!
11/10/12
GOOD SERVICE AS USUAL. THANK YOU
11/10/12
It would be useful to have a text to indicate a time frame, then less deliveries will be missed
11/10/12
Very pleased. A very good service Thank you
11/10/12
No comment left by this customer.
11/10/12
Have had several instances where collection has not been made and 1 item broken. Generally ok
11/10/12
Just lately the service has gone down hill drivers not collecting(yesterday) parcels not being delivered & some back to us.
11/10/12
No comment left by this customer.
11/10/12
a Service I could not trade without first class
11/10/12
I have just sent a email. I am furious right now.
11/10/12
No comment left by this customer.
11/10/12
No comment left by this customer.
11/10/12
Paid for a Friday pick up, waited in all day - nobody came - then came late Monday afternoon. Rubbish
11/10/12
Our Response: On behalf of the courier concerned please accept our apologies.
I was glad to have my order queried as I had inputed the amount wrong
11/10/12
No comment left by this customer.
11/10/12
PARCEL LOST - NO WAY OF GETTING IN CONTACT. TERRIBLE.
11/10/12
Our Response: Have you sent us a message via our online CRM system?
Really good collection and delivery, and reasonable pricing. Will definitely use this company again.
11/10/12
Thank you very much.
Collected and delivered as promised. Will use you again. Will you be doing smaller prices for smaller items for Christmas?
11/10/12
LEAVE IT ALONE WORKS WELL AS IS_ITS EASY
11/10/12
Couldn't be happier. Easy to organise and helpful staff when needed, at a price that cannot be quibled at. One very delighted customer here.
11/10/12
great next day collection, great detailed tracking, quick delivery to nether end of New Zealand - and half the charge of anyonme else
11/10/12
It proved to be very easy to set up the account and then arrange a collection
11/10/12
No comment left by this customer.
11/10/12
item recieved on time and super fast. thanks very much. very easy service to use. couldn;t fault any of the process. 100% recommended
11/10/12
fast, reliable service, will use again
11/10/12
No comment left by this customer.
11/10/12
No comment left by this customer.
11/10/12
very quick and easy to book, would use this service again as it is much cheaper than Royal Mail
11/10/12
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