We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
No comment left by this customer.
12/10/12
as always,excellent service.Thank you.
12/10/12
A complete service - easy to book, detailed instructions, cost effective and delivered on time - would highly recommend!!!
12/10/12
No comment left by this customer.
12/10/12
No comment left by this customer.
12/10/12
No comment left by this customer.
12/10/12
excellent price and service......cant say bettert than that!
12/10/12
that company 2 times NOT collection my parcel:on friday and on next week tuesday. so i must booking another courier Courier
12/10/12
service was very good pickup on day aranged and good price
12/10/12
excellent
12/10/12
web interface excellent. City Link failed to turn up so had to reschedule
12/10/12
Really great service and very reasonable.
12/10/12
WILL NEVER USE YOU AGAIN WHILE Courier IS AN OPTION THEY ARE A COMPLETE UTTER WASTE OF SPACE FROM TOP TO BOTTOM 3 TIMES FAILED TO COLLECT
12/10/12
No comment left by this customer.
12/10/12
No time given. When I called depot. they said they would come back to me but never called back. Parcel collected after office closed.
12/10/12
The parcel was left outside the property without anyone taking receipt of it and it could easily have been picked up by any passer by
12/10/12
Great service as usual. Parcel Monkey is my first call every time!
12/10/12
Thank you very much.
No comment left by this customer.
12/10/12
No comment left by this customer.
12/10/12
Item never collected , no phone call or refund offered!..
12/10/12
Our Response: I am sorry to read your item was not collected. Rest assured that a full refund will be provided within 7 days of the failed collection.
No comment left by this customer.
12/10/12
Parcel arrived wet and damaged even though it was clearly labeled fragile
12/10/12
Our Response: Was the item packaged so it's waterproof? If it's raining heavily at the time of delivery then there is a possibility that items can get wet from the van to your doorstep.
No comment left by this customer.
12/10/12
Excellent service!!
11/10/12
i found you very good,cheap picked up and deliverd on time,i will use you again++++++++++
11/10/12
That's music to our ears!!
Fed up with not being able to contact you quickly by phone over lost parcels and non collections. Lousy customer support
11/10/12
Our Response: Telephone support is very costly and considering over 95% of customers have no reason to contact us our online CRM system works very well and is quick. In many cases the questions raised have to be discussed with the courier company concerned and it's waiting for their response that can cause delays.
very pleased with your service
11/10/12
Great, except I didn't get email confirmation of delivery.
11/10/12
Quick collection and quick delivery as promised. A* courier company.
11/10/12
Collected and delivered on time, thanks.
11/10/12
easy to book, prompt service, always delivered on time
11/10/12
would recommend this service to all my friends ,,excellent services
11/10/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
11/10/12
great, thanks
11/10/12
good service, fast, reliable, good prices
11/10/12
Excellent service, prompt & efficient.
11/10/12
No comment left by this customer.
11/10/12
No comment left by this customer.
11/10/12
No comment left by this customer.
11/10/12
It would be nice to have a time window for collection.
11/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
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