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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,804 reviews.
It would be better if the tracking process showed from collection to delivery, also a delivery day / date would be beneficial.
05/11/12
Our Response: Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
No comment left by this customer.
05/11/12
I was very impressed with the service it was very easy to use. My package arrived quick and safely to its destination.
05/11/12
Delivery quickly and efficiently
05/11/12
Excellent arangments and super service and well behaved staff
05/11/12
Excellent.
05/11/12
No comment left by this customer.
05/11/12
You guys have always been very good, and I always recommend you to others.
05/11/12
Another missed collection tha I had to reschedule for the following day. Maybe not your fault but I place my order through you!
05/11/12
Our Response: You are correct that technically it's not our fault but accept the blame as the booking was made with us. On behalf of the courier concerned please accept our apologies for this.
First class service and quick delivery of goods - thank you
05/11/12
Very easy process. Great value
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
It was very good indeed, you guys are a good find.
05/11/12
Cheers.
great, easy pick up. will use again.
05/11/12
No comment left by this customer.
05/11/12
great service
05/11/12
No comment left by this customer.
05/11/12
No problem with this company and i always use A++++++++++++++
05/11/12
Usual efficient fast service and very convenient
05/11/12
You need a telephone enquiries line, and to offer same-day booking and time slots for parcel collections
05/11/12
Our Response: Sorry but we can only provide what the couriers themselves are able to offer.
Very easy process does what it says on the tin...
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
Collected as agreed and delivered promptly.
05/11/12
spot on service
05/11/12
very competitive. would use again.
05/11/12
Service very efficient. One small improvement would be to give an idea of what timt to expect courier to pick up but overall excellent.
05/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Excellent service as always, thanks
05/11/12
Very fast and straight forward, as always!!!
05/11/12
VERY GOOD SERVICE WILL USE AGAIN
05/11/12
Our Response: So it should have been 5 stars then........lol
No comment left by this customer.
05/11/12
excellent service next day as advertised, thanks will use again
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
I am in the process of making a claim for damage of part of a delivery. Also the delivery was 24 hours late. Very disappointed.
05/11/12
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