We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,072 reviews.
Good smooth service - no problems.
30/11/12
I always use parcel monkey great service easy to deal with great value
30/11/12
Thank you very much.
very good service cheers
30/11/12
Great. Very pleased to have found you and affordable prices ( not like the post office !,)
30/11/12
We are very pleased you have found us too!!
No comment left by this customer.
30/11/12
No comment left by this customer.
30/11/12
A shipment to China took less than a week and good value too!
30/11/12
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
30/11/12
I was wanting to send a babies wicker crib and stand and had no idea how to pack it. It would be helpful to speak to a person
30/11/12
No comment left by this customer.
30/11/12
No comment left by this customer.
30/11/12
Telephone support never shows a phone number???? Why have a box for telephone support if it's not availiable?
30/11/12
Our Response: Our support is online based and not via telephones.
No comment left by this customer.
30/11/12
Courier service (Courier) regular doesn't collect on the designated day. Resulting in numerous phone calls to rearrange. Terrible service.
30/11/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
We paid for 2 boxes to be picked up on 22/11 to be delivered by 12 the next day, they weren't picked up until 23/11 & not deliverd in time!
30/11/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Speedy,reliable and quick service!!!
30/11/12
Promptly and courteously collected and delivered with amazing speed.
30/11/12
100% happy obviously ladders would of took hours to bubble wrap etc..driver took them and delivered, will use again.
30/11/12
The speed of the delivery was very good and arrived much earlier than I expected and was kept in good condition. I have no complaints
30/11/12
No comment left by this customer.
30/11/12
You didn't collect on the first day , I had to rearange and stay in two days. Then when they did come the chap had no idea what he was doing
30/11/12
Excellent. Pick up and drop off reliable and easy to use courier service! Thanks
30/11/12
i would very much like a telephone to discuss this, as it was a shambles and am thinking of taking my business else where!
30/11/12
when using parcelforce it would be good to drop off parcel at there depo my self instead of wasting all day waiting in for them
30/11/12
No comment left by this customer.
30/11/12
Slightly concerned that the pick up van and driver had no identification showing when I handed the parcel over. Otherwise very satisfied
30/11/12
You should book an hour to pick up the parcel.
30/11/12
brilliant service / price / communications / tracking - highly recommended - thank you
30/11/12
No comment left by this customer.
30/11/12
Your services is brilliant. Driver was on time very polite and my parcels arrived on time the other end. Will use you again
30/11/12
No comment left by this customer.
30/11/12
No comment left by this customer.
30/11/12
driver was friendly and arrived without any issues at both pickup and dropoff
30/11/12
Very smooth, everything worked as it should as usual. I've always liked Parcel Monkey.
30/11/12
Thank you very much.
No comment left by this customer.
29/11/12
No comment left by this customer.
29/11/12
Professional and fast service. Good value also.
29/11/12
The collection was super with a good driver, but the delivery was unsatisfactory as items were damaged and dumped outside the residence.
29/11/12
No comment left by this customer.
29/11/12
No comment left by this customer.
29/11/12
