We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,582 reviews.
collected OK and without any problems as usual
08/11/12
Great service, picked up on time, delivered on time
08/11/12
The driver turned up at 7:30 am instead of 8am and the item has taken a week to deliver on a next day order!!! And I got charged £30
08/11/12
Our Response: Sorry and please contact our support team who will investigate further for you with the help of the courier concerned.
ite. sent abroad &safely delivered
08/11/12
Excellent
08/11/12
No comment left by this customer.
08/11/12
No comment left by this customer.
08/11/12
No comment left by this customer.
08/11/12
i am satisfied with service
08/11/12
very good
08/11/12
The service from citylink was great, booking via parcelmonkey was easy
08/11/12
No comment left by this customer.
08/11/12
No comment left by this customer.
08/11/12
cannot fault the service, excellent
08/11/12
great service, easy to use and surprisingly good value
08/11/12
We have had a parcel turned away - we have written to you twice - but have been ignored - poor service
08/11/12
Our Response: Tracking shows this item was delivered on November 6th. Please contact our online support team should you need help.
First class - quick; cheap; polite courier - many thanks!
08/11/12
No comment left by this customer.
08/11/12
No comment left by this customer.
08/11/12
One thing prevents PM's service from being excellent: we have our own insurance. I'd use PM more if using yours were not mandatory.
08/11/12
No comment left by this customer.
08/11/12
We have used Parcel Monkey twice this week and the parcels have been collected on the due dates which is very refreshing . A very good svs.
08/11/12
No comment left by this customer.
08/11/12
all ok thanks
08/11/12
Excellent service, top marks ,Thank you
08/11/12
Very good on the whole, but the collection courier didn't arrive til quite late. Other than that ... excellent and good value.
08/11/12
Waited in all day and no one turned up for collection
08/11/12
Was very easy with parcel monkey but very disappointed with nightfreight!! Won't be using them again!!
08/11/12
Everything went well, it would be good to have an option for pick up from a seller for ebay items, without them having to print
08/11/12
It was a collection on my behalf and delivery back to me. Everything went perfectly.
08/11/12
No comment left by this customer.
08/11/12
No problems,very quick delivery,no breakages or lost items,well done
08/11/12
Superb service at very reasonable prices.... Will definitly use again
08/11/12
No comment left by this customer.
08/11/12
i paid for next day and you didn.t collect until 3 days later. i.m disgusted . will tell all to avoid. disgraceful
08/11/12
Everything went as promised. Would use again.
08/11/12
Good quick service, very competitive
08/11/12
No comment left by this customer.
08/11/12
No hassle QED
08/11/12
parcel wasnt collected no call card was left i was in All day and noone buzzed or knocked on my door and then was no answer on the phone
08/11/12
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