We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,804 reviews.
paid next day del. but courier failed to collect and have to spend money for phone calls to have them pick up the package.
01/11/12
No comment left by this customer.
01/11/12
Booked for collection, stayed in all day but no collection until next day. Paid for next day so asked for refund, no reply. Not useing again
01/11/12
You need to mention on your parcelforce 24 page, that it doesn't include saturday delivery, it's a bit misleading.
01/11/12
Our Response: It's explained throughout the website that "Next day" is next working day. We also provide a Saturday delivery service for those who wish to buy it.
It would have been good to have some idea of when the driver would collect. Even just morning or afternoon would be helpful.
01/11/12
No comment left by this customer.
01/11/12
Item was not picked up on first attempt. The tracker said item not ready but sender insisted that driver never turned up
01/11/12
Our Response: !!!!!
parcel not delivered yet from parcelforce (cornwall to aylesbury)..over three working days ..have had quicker deliverys from germany !
01/11/12
No comment left by this customer.
01/11/12
No comment left by this customer.
01/11/12
Very impressed with your service. Very staightforward quote and ordering system allowing me to choose the best quote. Paypal to pay wd be gd
01/11/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
Excellent service
01/11/12
Quite happy with the service received, nothing more to add at present thanks.
01/11/12
lovely,easy to use and fast quotes make this service my first choice from now on.
01/11/12
Great service could not ask for more
01/11/12
excellent service well recommended, very fast service, will use this service again and let others know about this service. Thank you
01/11/12
Thank you and it's great to see you will be recommending us.
perferct delivery perfomance!
01/11/12
Friendly & efficient driver
01/11/12
Never had a problem with your service yet. I recommend & use you & will again.
01/11/12
MAKE IT EASY TO PAY VIA PAYPAL
01/11/12
Excellent
01/11/12
Could you put a option where the sender can drop off at the couriers depot as this would save staying in all day.
01/11/12
No comment left by this customer.
01/11/12
splendid as usual
01/11/12
all good.
01/11/12
Great service no problems...
01/11/12
Easy to book collection and at a very good price, then City Link collected and delivered as arranged.
01/11/12
city link failed to pick up items ontwo seperate occassions, however i believe the problem has now been addressed
01/11/12
Really great service. Cheap, reliable and fast! Will defiantly use parcel monkey again and have already recommended to friends.
01/11/12
Fantastic news, Thanks very much.
picked up and delivered quick, very helpful on phone only problem was no tracking info on line which was unhelpful
01/11/12
Very easy and efficient and much cheaper than Royal Mail.
01/11/12
No comment left by this customer.
01/11/12
Very happy with prices and quick service. Thank you
01/11/12
As always excelent service from parcel monkey, super fast delivery and best prices.
01/11/12
much better than 1st order - 1st order was horrific - this was a lot better
01/11/12
Didn't arrive to collect parcel
01/11/12
You arrived when you said you would and delivered the parcel safely.
01/11/12
No comment left by this customer.
01/11/12
The courier was heavy handed when picking the item up, and although it was very well packaged it arrived damaged.
01/11/12
No comment left by this customer.
01/11/12
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