We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,271 reviews.
excellent service - no improvements necessary
06/11/12
the dx service was poor, collected tuesday 30th Oct didnt deliver until late friday 2nd Nov
06/11/12
Our Response: This should have been delivered on 01.11.12 and please accept our apologies for this not happening.
great service,great price
06/11/12
No comment left by this customer.
06/11/12
great service, thank you
06/11/12
Waited all day for a collection called t 545pm with story about breakdown and no collection until next day
06/11/12
Our Response: We are sorry but if the couriers vehicle breaks down there is nothing we can do about that.
No comment left by this customer.
06/11/12
used parcelmonkey site which is easy to use. most items i`ve sent with citylink who have been absolutely brilliant, really cant fault them
06/11/12
Very good service and extramly fast delivery
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
keep up with the great service im very impressed.:)
06/11/12
No comment left by this customer.
06/11/12
Would be helpful if you could specify a time for collection/delivery even a 4 hour bracket
06/11/12
Great service
06/11/12
good service thanks
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
Excellent service
06/11/12
No communication, waited in for 2 days for a scheduled collection, took time off work and lost money. Very poor service.
06/11/12
Excellent service...courier was a bit of a wimp though and dragged the parcel up the drive!
06/11/12
Prior notice of a collection time
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
Picked up decent time and delivered on time
06/11/12
Every thing was spot on as they said excellent service will use again
06/11/12
Booked last week, still not collected, had email saying collect today, asked Courier driver and not on the list
06/11/12
cheerful delivery man collection this time for a change! Goods arrived safely with a few days. Thanks
06/11/12
Parcel should be collected on 1st November but was on 6th November without explanations.
06/11/12
No comment left by this customer.
06/11/12
Absolutely appalling - parcels were sent to the wrong place and the courier didn't turn up on the day - parked outside and went
06/11/12
the only thing that would be more helpful, is could we pay with paypal?
06/11/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
No comment left by this customer.
06/11/12
None. Perfect in every way! Well done indeed. You picked up our parcel when you promised and delivered it safely hundreds of miles away.
06/11/12
Glad to see you are now emphasising the prohibited articles rule, unlike last time when you damaged my item and refused to pay ins claim.
06/11/12
excellent service
06/11/12
Very Please Thank You
06/11/12
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