We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,804 reviews.
I emailed 2 times on 1st and 2nd November with instructions to change delivery address. NOBODY got back to me! I had to get the parcel back!
05/11/12
No comment left by this customer.
05/11/12
Your webpage was most informative and the tracking system excellent, Well Done
05/11/12
Please note "Poor" and "Very Poor" are NOT accepted by your database. Today 05/11 we await delivery of our parcel scheduled for 31/10.
05/11/12
No comment left by this customer.
05/11/12
Excellent service , smooth transaction wOuld highly reccomend
05/11/12
Thank you and it's great to see you will be recommending us.
My parcel got sent to the wrong place..... potential lost of customer and goods. costing me around £3000 . thanks
05/11/12
Our Response: Tracking shows the item was delivered in Bristol as per the delivery address details!!
an AM or PM pick up would be very helpful
05/11/12
Easy to use siteollected
05/11/12
Long parcel via Nightfreight. Very low cost and high speed. Excellent service, except no way to confirm delivery (except calling recipient)
05/11/12
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
Good service, fast courier pick up and delivered to Japan in excellent time- buyer was very pleased. Will definitely use again
05/11/12
Thank's for booking via our own International service and we are glad you like it :-)
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
sent 2 parcels to scotland. 1 ended up in scotland the other in leeds. not happy. Tracking is not updating so not sure if delivered or not
05/11/12
very good service, would recomend using you again
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
friendly drivers,no hassels to set up collection*****
05/11/12
No comment left by this customer.
05/11/12
Quick to set up an account, easy and clear to use, item picked up and delivered on time. Thank you very much :)
05/11/12
And thank you for finding and booking with us :-)
No comment left by this customer.
05/11/12
excellent service and competitive pricing
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
Excellent service as always , thank you
05/11/12
This parcel was damaged in transit and has been returned to me for repair. I have just made the booking to resend it, are you able to help.
05/11/12
We have used different couriers to Spain. We used parceforce with you and delivery of 7 days is the slowest yet.
05/11/12
Our Response: There was a problem with the delivery address, according to the tracking details, which caused the delay.
Great, thanks!
05/11/12
No comment left by this customer.
05/11/12
Collected and delivered on time, as promised.
05/11/12
Terrible service. Parcel was collected two days after scheduled date! Very dissapointed.
05/11/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
Very good, thanks.
05/11/12
Easy to use site. All went smoothly.
05/11/12
WAS GREAT! THANK YOU VERY MUCH.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
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