We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,271 reviews.
No comment left by this customer.
09/11/12
no problems however it would be great if you had a mobile app
09/11/12
This is coming in 2013, alongside many other improvements!!
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Everything was great, but 1 slight downside. I did find the tracking a little confusing and not as clear as other companies ive used in past
09/11/12
Brilliant. Does what it says on the tin!
09/11/12
Very good quality for money, my only comment would be it would be good if you could identify AM or PM pick-up, other than that very good
09/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
A GREAT SERVICE!!
09/11/12
No comment left by this customer.
09/11/12
good service
09/11/12
always an efficient service, I wouldn't use anyone else!
09/11/12
Collection hassle-free although incorrectly advised of delivery date (turned out to be 72 hours, not 48 as expected).
09/11/12
On behalf of the courier concerned please accept our apologies for the late delivery attempt.
no problems
09/11/12
No comment left by this customer.
09/11/12
Excellent service at a reasonable price
09/11/12
Great service
09/11/12
No comment left by this customer.
09/11/12
Quick, Cheap, Easy to understand and efficient. Enough Said
09/11/12
Very good service. An improvement would be for the customer to specify which half-day to collect and which half-day to deliver
09/11/12
the parcel pickup is not untol tuesday, why did you send this now?
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Item arrived safely - customer delighted.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Nightfreight were a bit ****: collected a day late an delivered a day late and said no one in for collection - it's. 24hr building?!
09/11/12
1st rate service - as ever!
09/11/12
No comment left by this customer.
09/11/12
Great service driver polite and delivery very prompt -
09/11/12
Very good service
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Item never collected. Chased that day. Never picked up next day so chased again. Finally was collected 2 days later than agreed.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Texts or emails saying parcels were not able to be delivered, instead of logging in to find out if parcels were delivered successfully
09/11/12
No comment left by this customer.
09/11/12
I booked a NEXT DAY delivery and it still hasn't turned up - please get me my parcel and I want a total refund. Very poor service indeed.
09/11/12
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