We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,583 reviews.
shipped by Courier to Southport Merseyside,attempted 2 deliveries I requested it returned on the 17th but still tried 3rd time on the 19th
19/11/12
No comment left by this customer.
19/11/12
Great service - parcel collected 9am next day from Lincs & delivered am following day to Devon - will be happy to use again
19/11/12
Excellent. 1st time I have used you, would do so again.
19/11/12
Absolute rubbish and waste of time and money... I am still waiting for a reply and NO ONE is bothering to reply after i have paid as well???
19/11/12
Stop useing Courier as their service is rubbish , unreliable , late , poor comunication , lost parcels and hours on phone to try to sort .
19/11/12
It all worked fine so I'll be using you again
19/11/12
Paying for a next day service, but getting a 48 hour one isn't great. So City Link fulfilling what they promise would be a start.
19/11/12
No comment left by this customer.
19/11/12
Waited until 4:30 for parcel to be picked up rang up after spending 30 mins on the phone was told I would have get it picked up next day!
19/11/12
Great service again. Thanks
19/11/12
No comment left by this customer.
19/11/12
Good as always, keep it up.
19/11/12
No comment left by this customer.
19/11/12
I was extremely satisfied with the service from parcel monkey and would definitely use again
19/11/12
Thank you.
Waited in all day & parcels were not collected. Poor service from Courier.
19/11/12
No comment left by this customer.
19/11/12
your courier came on time and delivered on time and it was a good price so I don't see how you could improve unless you make it free :-)
19/11/12
Collected & delivered on time. Reliable & fast service. Gave reassurance & peace of mind, for important & urgent delivery. Thank you.
19/11/12
Your prices for large items has suddently shot up so i'm unable to stick with you and will be looking at more competative prices elsewhere.
19/11/12
Our Response: Our prices have risen since January when you last used us. This is because the couriers themselves have raised their prices.
Flawless
19/11/12
i would like a refund
19/11/12
If the carton size is entered before logging in, it would be great if it were remembered after the login details were entered,
19/11/12
Excellent service!
19/11/12
Courier didnt bother sending driver to collect had to drive my goods to them pathetic service!!!!!
19/11/12
No comment left by this customer.
19/11/12
I paid for next delivery and never got this service
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
It would be better from the customer you're picking up from if you gave a 2 hour to
19/11/12
No comment left by this customer.
19/11/12
thanks , good service
19/11/12
The seasonal ****-ups have started early with C/L holding parcels for days and mis delivering - not impressed
19/11/12
Be good if you could arrange a particular time for collection with any courier
19/11/12
No comment left by this customer.
19/11/12
i missed the 1st collection scheduled by a few minutes. The courier should have telephoned me
19/11/12
No comment left by this customer.
19/11/12
Parcel not delivered on time, no card left for my client. He had too ring local depot to track down delivery.
19/11/12
exelent service will u very soon
19/11/12
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