We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,071 reviews.
Excellent service. Exactly what it says on the tin! will most definately use your services again!
12/12/12
Not collected when supposed to, Had to call and rebook myself, took a week to get delivered
12/12/12
No comment left by this customer.
12/12/12
On the button, as always!
12/12/12
Efficient as always. Parcel collected on time and delivered without problems.
12/12/12
Not happy at receiving an additional charge, after the parcel has been collected....
12/12/12
simple and good service
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
We had to go to another supplier as we had 4o deliveries to organised and your system was down after 3 orders
12/12/12
I was given 5 different dates for pick-up of item. Terrible service with total lack of communication. Absolute shambles.
12/12/12
Happy to do more bisiness with you
12/12/12
No comment left by this customer.
12/12/12
City Link did not leave a "sorry you were out card". In order for it to be delivered had to contact the recipient to rearrange del'y day.
12/12/12
No comment left by this customer.
12/12/12
No comment left by this customer.
12/12/12
The courier collected, and delivered on time. Insurance rates do seem to a bit high though.
12/12/12
I've used Parcel Monkey a few times now, and I'm very pleased with the excellent value for money courier services. Never had a problem.
12/12/12
Very late collection, waste of my whole day. Otherwise a good service
12/12/12
No comment left by this customer.
12/12/12
Courier had 2 no show, poor customer support and commercial offer to their poor service
12/12/12
Excellent service - I am hugely impressed and will spread the word!
12/12/12
I like being able to put my details in and let Parcel Monkey do the work of finding the best deal
12/12/12
No comment left by this customer.
12/12/12
Very good service. Parcel collected and delivered as advised. Will definatly use Parcel Monkey again.
12/12/12
Better than ***
12/12/12
great, no problems
12/12/12
Usual great service - parcelforce was a bit slower than usual but probably due to the time of year.
12/12/12
The night Freight Driver caused damage to the grass verge through some poor driving and was uninterested. Reported to Nightfrieght.
12/12/12
Our Response: Please accept our apologies for the courier drivers poor driving.
No comment left by this customer.
12/12/12
picked up as promised..no issues
12/12/12
Great service and delivered on time. What more could you want?
12/12/12
No comment left by this customer.
12/12/12
collection and delivery exactly on schedule. Excellent service. Cheaper and faster than Post Office. Well done !!
12/12/12
No comment left by this customer.
12/12/12
Great service, prompt collection, next day delivery, thanks
12/12/12
the parcel has not been delivered yesterady as per our contract terms, and no phone calls have been made to the recipient. Terrible
12/12/12
Our Response: On behalf of the courier concerned please accept our apologies. At this time of year they are very busy and congested in some locations which we are blocking for future bookings to avoid disappointment.
No comment left by this customer.
12/12/12
Always a great service- highly recommended! :O)
12/12/12
No comment left by this customer.
12/12/12
