We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,276 reviews.
Everthing fine as always
07/12/12
I always take the item to my local City Link depot as it is close and City Link collections are unreliable. Your service is however great
07/12/12
Thank you very much.
Please check collection place opening hours
07/12/12
When you book with us we display the working hours of the courier you select. Therefore someone needs to be available within the stated time to hand over or receive the parcel.
No comment left by this customer.
07/12/12
No comment left by this customer.
07/12/12
No comment left by this customer.
07/12/12
Great service as always, thank you!
07/12/12
No comment left by this customer.
07/12/12
No comment left by this customer.
07/12/12
Didn't collect on day requested. Spent ages on the phone to see what had happened. Collected a day later.
07/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
07/12/12
First time I have used a courier service, really easy to use, inseam
07/12/12
Thank's very much for making your first booking with us.
No comment left by this customer.
07/12/12
Parcels were collected very early in the day and now in Australia on the way to my daughter. Well done.
07/12/12
Thank you for booking our own International service and finding it to be just what you needed.
Website is slow to use. It took 15 mins to organise 1 parcel. Don't know why but it did
07/12/12
I think the problem must be your internet connection as we have had no website related issues for a very long time.
Excellent service thank you.
07/12/12
Took 4 days instead of 2 but at least it got there this time, which is not usually the case as most parcels go missing.
07/12/12
Collected as advised and delivered in good time.
07/12/12
No comment left by this customer.
06/12/12
You never even collected. My parcel. Took my Money and never sent the confirmation to night freight. You have ripped me off
06/12/12
Courier did not turn up on the collection date ,i.e. Friday but left it till late on the Monday
06/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
06/12/12
No comment left by this customer.
06/12/12
Gr8 service +++++++ pls do the smal parcels as well. like Royal mail ++++++++Thanks
06/12/12
Perfect first time experience,Thankyou.
06/12/12
Thank's very much for making your first booking with us.
excellent thank you
06/12/12
Would have been nice to have a collection time rather than having to wait in from 9am to 5pm probably would not use again due to this
06/12/12
No comment left by this customer.
06/12/12
Let down by CityLink driver didnt get out of va. Waited on drive Began to drive off I came out to him Said he did't think anyone was in
06/12/12
Please accept our apologies for this. Rest assured we will speak to the courier concerned.
Nice and easy!
06/12/12
No comment left by this customer.
06/12/12
No comment left by this customer.
06/12/12
A++++++
06/12/12
No comment left by this customer.
06/12/12
No comment left by this customer.
06/12/12
Easy to use, quick collection no hassles! :0)
06/12/12
All went smoothly from collection to delivery. Will use again as it was cheaper than post office!
06/12/12
That's music to our ears!!
Very pleased with Nightfrieght's Heavy & Large item service, will use again through Parcel Monkey, Thank You
06/12/12
Thank you very much and we will pass on your praise to Nightfreight.
No comment left by this customer.
06/12/12
No comment left by this customer.
06/12/12
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
