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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,840 reviews.
No comment left by this customer.
25/10/12
No comment left by this customer.
25/10/12
AS USUAL WAS STRAIGHTFORWARD AND DELIVERED ON TIME ...GREAT SERVICE
25/10/12
I expected this shipment to be delivered within 48 hours but it wasn't, picked up thurs noon, del 4pm mon, ok service, will use again.
25/10/12
Our Response: It was delivered on time as it's a "working day" service which is explained when you book.
No comment left by this customer.
25/10/12
No comment left by this customer.
25/10/12
No comment left by this customer.
25/10/12
Good
25/10/12
Last time delivered a day late (not too bad in the scheme of things) this time spot on as always.
25/10/12
No comment left by this customer.
25/10/12
Ordered at 10pm, collected the following morning.
25/10/12
Parcel collected on time 19.10.12 but not yet delivered! Please advise
25/10/12
Our Response: The tracking shows the item was delivered and signed for on the second attempt on October 23rd.
The collection and deliver were carried out efficiently and on time. |As a first time user the online booking was not that easy to follow.
25/10/12
Really good service, Thank you!
25/10/12
Fast delivery speeds means our customers are happy
25/10/12
great, thanks!
25/10/12
No comment left by this customer.
25/10/12
No comment left by this customer.
25/10/12
No comment left by this customer.
25/10/12
It would be helpful if you could specify an approximate time when the delivery will happen, even if it is as vague as morning/afternoon etc
25/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
If I'm booking a pick up remotly I do not need a label . If the driver has the label anyway why ask me to print it as I can't put it on
25/10/12
good price but would have liked same day pick up
25/10/12
City Link stopped this option back in October 2011. Let's hope they decide to bring it back soon!!
Prompt collection and delivery - easy tracking and very reasonable prices - great service many thanks
25/10/12
Excellent service in every way. I will use you again as soon as I have another delivery!
25/10/12
No problem. Collected OK.
25/10/12
fast and efficient couriers, thanks again.
25/10/12
everything was great, my first time using parcel monkey and would recommend to my friends
25/10/12
Thank's very much for making your first booking with us.
deteriorating Courier service, new drivers all the time and some aren't up to it, no collection!!
25/10/12
Our Response: The drivers are not ours and work directly for the courier companies you select from us.
No comment left by this customer.
25/10/12
It took 3 times for the item be collected. Everytime Driver's fault.
25/10/12
I Really can't fault the service , I have used Parcel monkeyseveral times & recommended you to other people. Supere Service. Thankyou
25/10/12
Thank you and it's great to see you have been recommending us.
No comment left by this customer.
25/10/12
No comment left by this customer.
25/10/12
9 days to deliver,no information,parcel 1 week in depot(spain) with address on parcel, organised ???
25/10/12
Our Response: Sorry but we can't control the movement of an item that is held by customs.
Excellent service, where is the room for improvement?
25/10/12
No comment left by this customer.
25/10/12
No comment left by this customer.
25/10/12
No comment left by this customer.
25/10/12
i cant think of a way to improve your service if people dont complain you can assume you got it right
25/10/12
Thank you for such a great review.
Parcel collected right on time, it took 1 day longer than it should have with City Link,but they were v. helpful & apologetic on the phone.
25/10/12
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