We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,310 reviews.
Efficiency pick up no issues
14/05/25 by Marc Colborne
Easy to use….Gave me a great choice of ways to get my parcel delivered.
And it worked!
The parcel was delivered on time without any issue.
14/05/25 by E French
Very difficult to make contact with them, the online chat has limited use.
14/05/25 by Jane Brabham
Fast delivery. Excellent tracking service
14/05/25 by Mum
Really easy to use gives you a choice of couriers with Ratings and prices to choose from and option to add insurance for valuable items parcel collected and delivered to me within 2 days really pleased
14/05/25 by Mr Intikhab Shah
Parcel still has not been delivered after 14 days. Not impressed !
14/05/25 by Customer
Easy to arrange and great value
13/05/25 by Michael Heaton
VFM, no fuss, easy to use, great service, on time.
13/05/25 by Mark Bailey
Fast efficient and Friendly driver
13/05/25 by Gerry Hannah
Very good. Easy to calculate parcel cost and select delivery company. Definitely presented the most reasonable collection/ postage fees.
13/05/25 by Lissap
I booked a ParcelForce delivery to Hong Kong which was advertised at 3 days but actually took 6 creating significant problems due to the lateness of crucial documentation. When i contacted Parcelforce they at first said they couldnt talk to me because it had been booked thru a third party and then said it wasnt their issue as they had got it to Hong Kong and it was now in the hands of a local third party. Buyer beware
13/05/25 by AK W. London
Always an economical , reliable and convenient service. Very happy
13/05/25 by customer
Absolutely diabolical customer service. UPS didn’t lift my parcel from the drop off point for 12 days, admitted their error and told me to ask parcel monkey to apply for a refund directly. As per their own terms and conditions they are in the wrong and choose to ignore your messages and hope you go away. AVOID!!!! Use other companies as customer service is non existent
13/05/25 by A.M
As usual prompt collection from the lovely Jo from Evri.
13/05/25 by David.
Still No Resolution – Empty Promises and Shifting Blame Despite Parcel Monkey’s public reply here claiming my case was "escalated" and that someone would reach out, I have yet to be contacted by anyone—four days later. Even more frustrating, they recently claimed that I didn’t properly declare my item, suggesting I only listed it as “Apple 11.” This is entirely false. I clearly declared the parcel as: “APPLE 11” iPadPro MVV83NF/A, which I have proof of via a screenshot I took during booking (because my laptop battery was low) and on the commercial invoice. Their system accepted the booking with full knowledge of the item—no alerts, no restrictions flagged. I also spoke to their support team again today. The agent was vague, unhelpful, and simply reiterated a 24-hour response timeframe, which—based on experience—means nothing. They continue to ignore their own Clause 8.1, which states they are not exempt from liability if the item is submitted with their knowledge—which mine clearly was. I’m extremely disappointed with this experience and the apparent lack of accountability or transparency. At this point, I am seriously considering legal escalation through the Small Claims Court to recover the insured value of the lost item. Parcel Monkey, this is not how you treat paying customers.
13/05/25 by Rotimi Carew
My review isn’t for Parcel monkey but for DX! I sent a pallet with a rare guitar speaker cabinet packed on top. Driver turned up without a pallet lift and used a sack lift to store move the large 45kg speaker. I complained as I had paid for a pallet transport! They put it back on a pallet for the journey but the cabinet arrived broken! Luckily the buyer was still happy with the overall item but I’m certainly never going to use DX again!
12/05/25 by Graham Franks
Good value. Delivered when promised.
12/05/25 by Julie
Easy, everything went smoothly. Thanks
12/05/25 by Rebecca
They LIED to me repeatedly — claiming the package would be delivered, and it never was. They misled me multiple times, sending me to the wrong locations without any explanation. I stayed home for days, waiting for deliveries that never came. For 50 days, they have wasted my time, my energy, and my patience. I have never encountered a worse company in my life. They deceive people, give false information, and deliberately mislead their customers. It feels like psychological abuse — they are doing everything they can to avoid delivering a simple package. Shame on you. You are beyond irresponsible. You owe me an explanation, compensation, and most of all — my time back. They even sent me an email saying the package would be delivered today — and guess what? They didn’t even send it out for delivery! I waited the whole day for nothing!
12/05/25 by customer
The price was competitive,but I did have a query about the parcel delivery and really wanted to speak to someone on the telephone about it. I couldnt find anyway to do this at Parcel Monkey and ended up calling the courier directly,who were able to help.
12/05/25 by Trevor
I was very impressed that only took 8 days to arrive in Australia..and parcel intact..Excellent service..it keeps you updated throughout the stages of shipment. Would definitely recommend..Will be using this service again...thank you
12/05/25 by Liz
We have used them many times. When it goes right, its fine. However they are pretty terrible dealing when things go wrong. Last week we had Parcelforce pick up two parcels, they put the labels on the wrong boxes (we have photographic proof) and therefore the boxes were delivered to the wrong people on Friday. It is now mid-way through Monday. The boxes are still with the wrong people and ParcelMonkey are apparently looking into it (from their chat). Having given us 24-48 hours to resolve, were now going past 72 hours and nothing. There is no phone number or named person to connect with, they dont have any leverage with Parcelforce and so we are stuck.
12/05/25 by John B
Easy to use .Very comprehensive results.
12/05/25 by Joanne Archer
Best value courier found. Delivered quickly with tracking.
12/05/25 by Geoff Morritt
On the website, the delivery time said 3-4 days but it took 8 days to deliver.
12/05/25 by hizir ari
Great and simple service, easy to book collection, highly recommended
12/05/25 by Shaun Blaker
Quick and easy to use and a better price than going direct to Parcelforce.
11/05/25 by John Wright
Easy to use website. Prompt pickup and delivery . My parcel got to my relative in time for their wedding. Great service. Will definatley use this service again
11/05/25 by David Bell
Very reasonably priced, delivered before estimated delivery time
11/05/25 by Paul Gordon Mann
I was very pleased as easy to do and it was quick
10/05/25 by JACKIE ORTON
Used DX Express to collect & deliver parcel on 29th April as only courier to preprint a label. No confirmation email or tracking number was given to me. Now struggling to obtain refund which is impossible without a tracking number. DX Express will not access my phone query without a tracking number!! Not at all happy with whole experience & disgusted with DX Express.
10/05/25 by Judy
Website easy to use, prices better or comparable with other places. Would use again without hesitation.
10/05/25 by Tony
Absolutely no complaints. Easy and quick.
10/05/25 by Dione Pais
the help given about packing and how to prepare the parcel.Everything was explained well .and advice on time of delivery were perfect.
10/05/25 by wjclennell
Cannot fault this company! Always very good.
10/05/25 by Customer
There didnt another courier and I need a refund
10/05/25 by Customer
Smooth delivery service from UK to USA without any issues. Will continue to use.
10/05/25 by Nay
All good
Easy website
Good value
Recommended
09/05/25 by neville fisher
Very good but customs forms a nightmare
09/05/25 by Maud Dearnley
Useless - dont rely on these Monkeys for urgent anything. After carefully filling in everything and getting to the drop-off location, the package was refused due to "Does not have Digital Clearance" Your help desk told me to try a different drop off location. The same refusal was provided. Clearly something wrong with your integration with Fed Ex My advice is to stay well clear as this was time critical Go direct to Parcel Force - much better and more reliable service.
09/05/25 by Chris Law
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