We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
A great company to use,especially coming up to the Christmas period.The parcel was picked up on time and arrived in the the time period to the customer.I would use parcel monkey again when I have large parcels that need delivering ,regards A.Jennan
08/12/24 by Maggie Watson
Avoid Parcel Monkey at All Costs – Dishonest and Unreachable! I had an absolutely terrible experience with Parcel Monkey and would strongly urge anyone to avoid using their service. After I completed my delivery and paid the agreed amount, I was shocked to receive an additional £48 charge with no clear explanation. Instead, I got a vague message claiming the "dimensions or weight were wrong." To make matters worse, the invoice listed an incorrect declared weight, which was not what I had provided. What really adds insult to injury is their complete lack of customer service. They do not have a contact telephone number, making it impossible to speak to someone directly. I have sent multiple emails seeking clarification and disputing this charge, but they have completely ignored me. To top it all off, they went ahead and took the money from my account without providing any justification or resolution. This company is untrustworthy, and their lack of transparency and support is disgraceful. Save yourself the frustration and choose a provider with proper customer service and integrity. Rating: 1/5 (only because 0 isn’t an option!)
08/12/24 by Shane Deakin
ease of booking and efficiency of delivery
08/12/24 by Cheryl Bingham
Booked a delivery on a day when I was at home. System said it would arrive that day. But it didnt. Delayed until Monday when I cant be at home to sign for product. Not great!
08/12/24 by Joseph Tobias
Brilliant service
07/12/24 by Susan Garrett
Good service, price was good, everything worked as expected.
07/12/24 by Nic Bowman
Excellent service. Easy to use website and very good price.
07/12/24 by Guy Pettigrew
Good collection and delivery
07/12/24 by Mr Kiddle
Always use Parcel Monkey… great as usual. Excellent prices, easy to use and reliable.
07/12/24 by Ian Fenwick
Item was apparently delivered but nobody knows where
07/12/24 by Karen Kyme
Communication is really bad, got a message saying parcel was refused when they didnt attempt to deliver the parcel. Contacted the helpline and said they will follow up and get back to me, which they didnt. Parcel took 5 days not the advertised 2 working days. Really disappointed.
07/12/24 by Tracy
A well packed box of china, marked fragile, arrived in pieces at its destination. Very disappointed.
07/12/24 by Ms Lesley Fraser
Easy to use service.
07/12/24 by Withheld
My parcel PM12624409 has not been delivered in spite of package being with Fedex since 27 Nov. Stuck in Byfleet and I cant get any headway on why. I have contacted and chatted online with Parcel Monkey which was useless since no further information from them and I cant contact anyone directly. I want to my package back if you are unable to deliver it. I will use other courriers from now on.
07/12/24 by Livia
Get my shipping from UK to USA done in simple clicks.
07/12/24 by Ben M
Easy, quick, like the fact system generates all required paperwork for sending packages abroad. Tracking also very good and has enough detail to inspire confidence in the process.
06/12/24 by nicholas buckley
Very easy site to use. Speedy and efficient service
06/12/24 by Gloria James
Still the easiest website to navigate, and a seamless and hassle-free courier experience at a great price, even for a large, heavy, urgent box
06/12/24 by Kate
We sent a Christmas parcel to our son in San Antonio Texas, it was picked up and delivered in 4 days, amazing service
06/12/24 by Steven Healey
Quick and easy great service with no issues
06/12/24 by Stev S
What a horrible experience dealing with Parcel Monkey driving around to find a depot thay would take the parcel, none would, even FedEX depot wouldnt take it. Used Courier instead - nice and simple Would recommend using any other courier rather than Parcel Monkey. Terrible service and a complete mess.
06/12/24 by Mr Elsley
kept logging me out and then wouldnt accept my password - I gave up - use Courier
06/12/24 by Customer
Easy to use and well cheaper than Royal Mail, I dropped off at the post office, Id use Parcel Monkey again ????
06/12/24 by Nelly's mum
Very easy once I read the instructions on what needs to go on the parcels.
Hadnt realised though that the courier would actually have labels to put on!
Courier arrived when he stated, right on time and was a very pleasant man .
06/12/24 by Mrs W
I found it somewhat difficult to log in details while trying to sort labels to be emailed. Wasn’t straightforward to do.
05/12/24 by Mobolaji Daramola
Everything was very straight forward.
05/12/24 by J.Grant
Timely collection delivered quickly with good tracking info good experience
05/12/24 by Mr Pears
My parcel took five days before it was picked up by Evri …. Not your fault but not good x
05/12/24 by David Johnson
Does exactly what it claims to do. There was a comprehensive choice of carriers and the whole process worked as promised, collected and delivered on time.
05/12/24 by Customer
First time user, found it easy to use reasonable priced
05/12/24 by Paul Tydeman
My parcel has not yet been delivered. I selected UPS. Only when I was tracking the parcel did I find out that I had to pay additional £20 pounds (or thereabouts) import duty. No-one contacted me to tell me this. I now seem to be stuck in a loop with UPS because when I try to amend delivery details it asks me to login and when I login they dont recognise that I have a delivery with them. So frustrating. I do not know where my parcel is or when it will be delivered. I realise UPS is separate from Parcel Monkey, but they were one of the options you provided. What an awful experience.
05/12/24 by Ruth Duggal
Great website that makes everything so easy to use.
05/12/24 by Veronica Wiltshire
Paid for Parcelforce express 24hr which took 72hrs to deliver, when I applied for compensation as offered on Parcelforces direct website I was told parcelmonkey don’t offer anything. Basically if you need something guaranteed delivery & of value don’t use parcelmonkey go direct with the courier
05/12/24 by Bruce
Spot on service please it’s not broken leave it alone ????????????????????????????????????????????????????????????????????????????????????
05/12/24 by anthony ward
Very good service, very cost effective
05/12/24 by kim mccormack
Quick and straightforward service.
05/12/24 by Simon Pearson
Way cheaper using Parcel Monkey rather than direct with Royal Mail.
05/12/24 by Philip Pughe
All went ok till parcel force deliver my item to wrong address. The item is now missing and can not be found.
05/12/24 by Ahmad
Super easy to use, reliable service - parcel arrived in destination quickly.
05/12/24 by Jill
Fast service, highly recommended
05/12/24 by JJ Edmunds
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