We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 223,361 reviews.
My parcel has not been collected after arranging collection twice!
10/02/22 by Customer
Still havent received parcel. Package is damaged. Over 6 days late
10/02/22 by Customer
A very important parcel as booked with Parcel monkey. It was for my Grandaughter birthday. 4 days notice of the collection date was given. The parcel was not collected and she therefore didnt receive her card or present until 4 days after her birthday. How can they charge for an overnight service then disclaim all responsibility when they do not provide it. Customer service agents were absolutely useless. They just parrot the company line - not our responsibility! Would never recommend or use them again. Strongly urge people to think very carefully before considering them as an agent.
10/02/22 by Andrew Ayres
Quick and easy, and a good price to boot!
10/02/22 by Mr Jonathan Old
Paid for a parcel to be delivered for next day AM. Delivered 5 days later. This is happening for a second time in the last year. Doubt that will use Parcel monkey again!
10/02/22 by Polan
Wow. These people are good; I was in a real jam with a return which never happened (waited in on a promise for over 10 days) and then I was pointed in Parcel Monkey direction and found a carrier. I had to take the item (23kg) to the dispatcher, however that wasn’t terrible as at least I was able to return my item at last.
10/02/22 by Nikki Houghton
Competitive price and service was as described thank you
10/02/22 by Kelly Grant
A very reliable and reassuring service.
10/02/22 by Michelle Lewis
Fabulous as always
10/02/22 by Jane
Best price with insurance included. Picked up on correct days as advertised
09/02/22 by David
Very good as usual . Thanks
09/02/22 by Ray
Excellent service and price
09/02/22 by Charmaine
Excellent prompt reliable service, thank you.
09/02/22 by Geoffrey_Sculthorpe
Very easy to do and first-class service highly recommended
09/02/22 by Mrs jennifer davies
Absolutely disappointed with using Parcel Monkey. No time slot given and Pacelforce did not even turn up to another courier. Unable to speak to anyone in Parcel Monkey customer service no telephone number to call. Really disappointed and feel let down.
09/02/22 by Shamim patel
Ordered from UK to Netherlands on 28th January and today is 9th February, still didn’t receive the parcel. Very disappointed about their service. Can’t even say when I will receive my parcel?
09/02/22 by Rezwan Hasan Antik
Taking additional money from a card is not a good way to attract customers especially when it’s twice the original cost & without hard copy proof so would never ever use the service ever again
09/02/22 by Philip Jarvis
I cant complain but keeping me I formed of progress of the parcel pickup and delivery is very poor. I was advised of the day of pickup but no idea of what time of day that would be and Parcel Force had no information on their Website until after collection. Their website was then updated with collection, onward travel and time of export even though this meant nothing. I was unable to find any information regarding delivery and was only able to find this out from the recipient.
09/02/22 by Nick Fairs
Awesome! Great price and options.
09/02/22 by Andy Markou
Very good and clear
09/02/22 by Len
Used parcel force via parcel monkey, paid extra for insurance, the parcel arrived at the other end damaged, the recipient sent photographs and have been totally compliant. Three months later no refund, parcel monkey say they are waiting for parcel force, completely unhelpful.
09/02/22 by elizabeth hart
Everything went smoothly and parcel arrived in time!
09/02/22 by Kirsi
Brilliant! No worries at all
09/02/22 by Julie Ann
Used to be good as when I booked with Courier i got one hour collection slot but recently they have stopped this which means could be qaiting all day st home. Courier have also failed to deliver next day as per their promise and parcel monkey would not do anything about it!
09/02/22 by Mike
unless service i booked a 48hr service and was not collected after 5 days, cancelled in the end up
09/02/22 by alan
Good service and competitive price
09/02/22 by D James
Excellent all round service
08/02/22 by Customer
Great all-around service, as usual. Thank you.
XtrandMore-Artisan
08/02/22 by XtrandMore-Artisan
Previously used Parcel Monkey to send an item from Scotland to New Zealand. This item was sent to Poland and delivered back to the sending address in Scotland ?! - sent via Parcel Force. NEVER AGAIN ! I had to prove there was an issue…..New Zealand, Poland ?! That’s the issue. I am still trying to understand why the item went to Poland. I then had supply evidence of the issue and wait for a refund because they couldn’t just rectify the problem. This time Courier was used and I can truly say they are far superior. Item was collected and delivered without any issues. GO Courier !!
08/02/22 by Dawn M
This site PARCEL MONKEY gives me a choice of prices and services especially for my heavier parcels.
The only way to get an excellent service
Recommended
08/02/22 by Mr Trevor Harwood
Correct service, high price
08/02/22 by Banoss Dorina
I was completely satisfied with parcel monkey until they gave me a hidden charge for my parcel saying it was three times the weight it was. I had proof of the weight, I had all the pictures and all the measurements of the box, and the label,and the weight and they still chose to take money from my account without my permission.so anyone using parcel monkey please be aware they may take money from your account without your permission. This tends to happen every five or six parcels you send with parcel monkey just to be aware. They come across as a cheap parcel company but after you have been charged extra it doesn’t seem cheap anymore as you may have paid twice
08/02/22 by Customer
My item had some damage on arrival
08/02/22 by Ivan Chevous
Item got broken, now have to refund customer
08/02/22 by Christopher Lovemore
Brilliant Brilliant and Brilliant simple to use with good pricing and the delivery’s were all made when they should have been, well done Parcel Monkey
08/02/22 by M Spencer
Great service
08/02/22 by P Khan
Swift despatch and delivered on a Sunday at a reasonable price..
08/02/22 by Pat Morriss
I attached the recipients name and address to the parcel and dropped it off at the post office. Two days later it was delivered back to me. Three days after this monumental error Im still waiting for it to be ré-picked up to be sent to the address on the printed label. Pitiful service. ????
08/02/22 by Malcolm
happy customer
08/02/22 by Gg
I am still waiting for a parcel that told the seller it was delivered yet i have not had it. Scam.
08/02/22 by Jade Edwards
