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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
You have lost my parcel and communication with me is the worst I have experienced. Very poor customer service when I needed it most
08/12/12
Our Response: Sorry to read youite
Parcel was collected and delivered exactly as requested. No damage, and thoroughly reliable service. Thank you !
08/12/12
Easy to use, no problems
08/12/12
fast,quick,cheap A+++++++ thx
08/12/12
And a big thank you for booking with us :-)
FAST TO COLLECT & FAST TO DELIVER,WILL USE AGAIN
08/12/12
Excellent - good price and a polite driver. Thank you. I will use you again.
07/12/12
Thank you very much.
very good delivery thankyou.
07/12/12
no comment
07/12/12
You have never let me down, your are my favourite courier
07/12/12
Thank you very much.
Good online experience. Always collected on time. No issues with delivery or service. Thank you.
07/12/12
I booked on line , paid a very good price and asked for collection to be from my conservatory !! all brilliant !
07/12/12
UK to USA in 4 days! thats brilliant. The only thing would be a closer time for pick up, i know thats out of your control. Cheers
07/12/12
Cheers :-)
no comment
07/12/12
Very fast, easy and simple to use. Our parcel was successfully collected the next day and delivered without any issues.
07/12/12
Fantastic news, Thanks very much.
parcel was not collected on day agreed.
07/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Excellent prompt efficient service
07/12/12
Excellent service and easy to use.Only draw back was apart waiting in all day for pick up by courier.
07/12/12
Very quick collection. Great price!
07/12/12
Waited in all day for the parcel not to be picked up till 6pm
07/12/12
An approximate collection time would help enormously-even just am or pm.
07/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
COMPLETE BALLS UP PARCELL FORCE COLLECTED MACHINE WOULD NOT RECOGNISE CODE / NUMBER. NO ONE TO CONTACT I PD 4 DEL 2 B FRI NOT THE MOND
07/12/12
1st class as usual
07/12/12
Parcel Monkey and Courier are not trustworthy,I have had problems with them always,ParcelMonkey has not contact number,Courier unpolite
07/12/12
very efficient will use again . keep it up. regards
07/12/12
no comment
07/12/12
I paid for next day delivery but my pracel was delivered 3 days later.
07/12/12
You paid for next working day delivery which is what happened. Booked on Thursday, collected on Friday and delivered on Monday.
no comment
07/12/12
Great service, tracking a comfort. Only improvement would be to offer a window of collection.
07/12/12
collected no problem and delivered no problem,thank you.
07/12/12
Very good
07/12/12
No comment left by this customer.
07/12/12
No comment left by this customer.
07/12/12
Excellent yet again. thank-you.
07/12/12
The website was good and finding lower prices was great. However not being able to track the parcel was unhelpful.
07/12/12
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
No comment left by this customer.
07/12/12
Driver was friendly and efficient. The overall service was excellent.
07/12/12
Good service
07/12/12
Great Service, couldn't be any better thank you! A******
07/12/12
very pleased with the service no problems
07/12/12
Very quick and easy to use. Well priced and much more simple than comparing companies myself. Very happy with the service.
07/12/12
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