We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,847 reviews.
excellent service, a time slot would be good though
26/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
None needed. Easy-to-use website, and smooth logistics care of CityLink.
26/01/13
No comment left by this customer.
26/01/13
Collected okay, but took two days to deliver nextday parcel, same last time, before bad weather came.
26/01/13
Fast and Good Service through CityLink.
26/01/13
Excellent
26/01/13
the day it was supposed to be collected no one turned up probably because of snow but was not informed.collected next day but late 545pm
26/01/13
Our Response: Sorry about the delays due to the recent bad weather.
No comment left by this customer.
26/01/13
Absolutely brilliant very fast service
26/01/13
very prompt collection and delivery at an excellent cost! will use you again. thanks.
26/01/13
No comment left by this customer.
26/01/13
No comment left by this customer.
26/01/13
still not arrived and no trak info :(
26/01/13
Our Response: Tracking shows a problem with the delivery address. Please contact our online support team who will help you resolve this matter.
Nothing more to add really, you do what it says on the tin :)
26/01/13
Everything just perfect. Would pay extra for bag.. Box.. Packaging
26/01/13
Execellent
26/01/13
thakyou
26/01/13
Late courier collection, delayed late delivery.
26/01/13
next day delivery was 2 days. But wasn't in a rush. Easily booked, and good price
26/01/13
The parcel was left with my customers neighbor, he was not left a card to that effect. Courier should be leaving cards.
26/01/13
Our Response: We agree and apologise for this mistake by the courier concerned.
Nobody turned up to pick my parcel up and I paid a week ago !! Got a e mail to say someone would collect it on Monday 21st, stil waiting !!!
26/01/13
A first class service many thanks i will certainly use your services again.
26/01/13
Did not collect on time. We had to chase. Still not delivered to destination, 6 days later as I write
26/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Excellent service as always - even with the snow disruption.
26/01/13
Next day service took two days.
26/01/13
Very happy with parcel monkey! Used to use xxx & after 4 seperate failed collections tried parcel monkey! Fab no complaints
26/01/13
No comment left by this customer.
26/01/13
Easy to use, fast collection/ delivery. Would recommend
26/01/13
Collection was promt as was delivery the tracking was very useful too. Great job .
26/01/13
No comment left by this customer.
26/01/13
Your service is excellent - I cannot fault you and when I ask you to supply a VAT receipt - hey presto - there it is!
25/01/13
Fantastic news :-)
Excellent service no hassel collected and delivered as per order even though we had a lot of problems with the snow well done
25/01/13
Thank you very much.
the delivery was much better than I thought it would be, with next day delivery ,also cheap, fantastic
25/01/13
Unfortunately it came damaged on arrival, probably due to poor packing and rough handeling in the depot.
25/01/13
No comment left by this customer.
25/01/13
no bad things, well informed and collected quicker than stated
25/01/13
Prompt collection.
25/01/13
No comment left by this customer.
25/01/13
excellent, straightforward service. collected an ebay purchase for me. perfect
25/01/13
great service, as always! Thanks:)
25/01/13
Thank you very much.
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