We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Once again, early pick-up, next day delivery. Can't ask for more than that.
11/02/13
Excellent service, ontime collection and delivery. Thank you. Will use again.
11/02/13
I think your website is confusing. I was trying to book the DX service, but found I'd booked on City Link
11/02/13
good services item collected and delivered on time
11/02/13
Excellent service, however it would have been good to have either am or pm collection options
11/02/13
Absolutely brilliant service. Could not have been easier.
11/02/13
No comment left by this customer.
11/02/13
No comment left by this customer.
11/02/13
No comment left by this customer.
11/02/13
Fast service :-)
11/02/13
No comment left by this customer.
11/02/13
Great service again from Parcel Monkey, Highly recommended. A1 *******
11/02/13
No comment left by this customer.
11/02/13
No comment left by this customer.
11/02/13
No collection on the Monday. But no email or text to say attempt had been made or that the parcel not collected!
11/02/13
Recipient claims they have not received it yet!
11/02/13
No comment left by this customer.
11/02/13
Brilliant Brilliant Brilliant
11/02/13
No comment left by this customer.
11/02/13
No comment left by this customer.
11/02/13
No comment left by this customer.
11/02/13
Collected as advised on e-mail and delivered to Jersey as expected. Very good service and will use again.
11/02/13
The order was sent in the evening and was collected thew following day and delivered the day after as promised.
11/02/13
great collection service as always!!! will be using again
11/02/13
Thank you very much.
No comment left by this customer.
11/02/13
Website very easy to use, excellent service.
11/02/13
No comment left by this customer.
11/02/13
No comment left by this customer.
11/02/13
Actually it was the courier company that did badly - but I haven't yet found a way to get in touch to try and resolve things
11/02/13
Our Response: Sorry to read that. Try the support link in you dashboard and one of our online team members will be able to help you.
Parcel wasnt deliverd next day after collection. ( As advertised ). No card left to inform that Parcel was left with nieghbour who
11/02/13
No comment left by this customer.
11/02/13
No comment left by this customer.
11/02/13
Excellent Service as always..++e
11/02/13
No comment left by this customer.
11/02/13
Many Thanks -Will use this service again in the future!!
11/02/13
Thank you very much.
No comment left by this customer.
11/02/13
The only comment is that 8am to6pm is a very wide collection window.
11/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
11/02/13
paid for parcel collection on the Monday for Tuesday, Nightfreight didn't come until the Wednesday,they said order came in Tuesday afternoon
11/02/13
Our Response: Please accept our apologies for this. Rest assured we will speak to the courier concerned.
On-time pick up, easy to use website and competitive quote. Great!
11/02/13
