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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
Excellent service. Cannot fault it. First time I've used Parcel Monkey and will certainly use again. Thankyou.
08/12/12
Thank's very much for making your first booking with us and it's great to see you will be coming back again soon.
Well done Parcel Monkey, excellent service.
08/12/12
Good easy to operate service..good customer support when the odd things go wrong.
08/12/12
Didnt collect on the day you were meant too, therfore the next day delivery didnt happen. Useless.
08/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
no comment
08/12/12
no comment
08/12/12
I love Parcel Monkey! Next day pick-up from City Link is always reliable. Excellent service and great website.
08/12/12
Delivery took longer than it should. 5 days instead of 3. Tracking failed once in France
08/12/12
no comment
08/12/12
Hoped that I would have been advised about taxes that other party had to pay on receiving the item.
08/12/12
Our Response: International customs duty is not down to us especially when we have no idea of the contents / true value.
Excellent price
08/12/12
great service would have been good if i had smaller time limit instead of wait most of the day, but i will use again and tell others
08/12/12
Thank you and it's great to see you will be recommending us.
very efficient my first time selling an itrm on ebay and using parcel monkey and they made it all so easy
08/12/12
Thank's very much for making your first booking with us.
Fab service
08/12/12
No comment left by this customer.
08/12/12
No comment left by this customer.
08/12/12
excellent service thanks
08/12/12
Next day delivery at prices far lower than Royal Mail. will use agian, hopefully very soon.
08/12/12
Thanks and we hope you come back soon too.
very good, cannot fault you so I will not.
08/12/12
Monkey OK but not Parcelforce. As it happened I had two parcels on the same day going out. One with Yodel picked up OK from b
08/12/12
Brilliant. Picked up by 1 o'clock. arrived at destination next day. Always get great reasonably priced service.
08/12/12
1st class, value for money service.
08/12/12
Excellent!
08/12/12
Another good collection. On time. On day as arranged.
08/12/12
No comment left by this customer.
08/12/12
awesome dudes. you rawk
08/12/12
delivery company made no attempt to contact for collection and waited in all day nobody came or called when all contact details given
08/12/12
Our Response: On behalf of the courier concerned please accept our apologies.
parcel taken from me Mon 3 Dec on assumption of overnight del, .arrived at destination Thurs 6 Dec ?????
08/12/12
Expand on the packaging instructions, eg for v long items putting in a box is impractical. What is the best way to package these?
08/12/12
Courier arrived on time and delivered my parcel without any problem A++++
08/12/12
no comment
08/12/12
Citi Link driver would not pick up parcel. He pretended to visit the address 3 times and would not pick up. Cant use Citi Link!
08/12/12
excellent service at half the price of other carriers you (did what i asked) cheers
08/12/12
no comment
08/12/12
no comment
08/12/12
I was very satisfied with my delivery perfect will deal with again thankyou very much .MRS M G
08/12/12
still hasn't been picked up. out of pocket as a result going to cancel, ask for refund and go elsewhere.
08/12/12
no comment
08/12/12
The only problem I had was I have no printer for the label but the driver sorted it for me !!! Great service
08/12/12
That was a bit of luck on your part as you should print you own as stated when you book.
The parcel which was very well packaged and protected arrived at the destination completedly manhandled and wrecked.
08/12/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
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