We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,592 reviews.
No comment left by this customer.
01/02/13
No comment left by this customer.
01/02/13
No comment left by this customer.
31/01/13
After arranging pick up, realised parcel should have been palletised, you picked up and delivered, no fuss, thank you so much!!!
31/01/13
Good service....great price...Thanks
31/01/13
Excellent first time experience . Just hope im saying this a few more orders down the road:) Thanks Dave
31/01/13
Thank's very much for making your first booking with us Dave.
No comment left by this customer.
31/01/13
we paid for next day delivery and the parcel wasn't collected. I had to phone the day, and wasn't offered compensation
31/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
the courier never picked up and i couldnt phone you to say so all done via internet be good to phone you
31/01/13
Our Response: Our dedicated online support team works much better than a telephone support team and enables us to keep costs lower.
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
No comment left by this customer.
31/01/13
Excellent service
31/01/13
No comment left by this customer.
31/01/13
As always a great Palette Service. I don't think I will use another company if you keep it this reliable
31/01/13
Thank you very much and we will always try our very best.
I was told a Monday collection do stayed in all day.. Wasn't collected until Wednesday after I'd made several phones!
31/01/13
Asked them to collect from conservatory. This was pre arranged twice and both times they failed to collect. Had to drop of making parcel lat
31/01/13
No comment left by this customer.
31/01/13
Despite that we couldn't get the address label to the place of dispatch, PM delivered on time. Fantastic. Thankyou.
31/01/13
Parcel picked up à nd delivered without any hassle
31/01/13
No comment left by this customer.
31/01/13
Excellent service. Fantastic on-line tracking.
31/01/13
Thank you very much.
No comment left by this customer.
31/01/13
Courier didn't turn up when supposed to!
31/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Very pleased. Delivered on time.
31/01/13
all good no problems
31/01/13
your service was brill, very helpful driver parcel arrived safely all good well done
31/01/13
I thought the collector would be calling pm but arrived am, which actually suited me better.
31/01/13
good service delivered on time thanks
31/01/13
In one word------FAB-U-LUS
31/01/13
No comment left by this customer.
31/01/13
arived late and damaged
31/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Easy to use the web site, collection as arranged, clients happy on receipt of item. A+
31/01/13
No comment left by this customer.
31/01/13
Great efficient service, will use again
31/01/13
efficient and courteous pickup. prompt and accurate delivery. I highly recommend this service
31/01/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
31/01/13
Everything was great, will defiantly use again :) Thank You
31/01/13
very good service
31/01/13
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