We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,281 reviews.
Fast and efficient service
27/02/13
Great service yet again and at a good price thank you A1
27/02/13
Your service was good as it always has been but dissapointed it the price it was no cheaper as a returning customes as being a new customer
27/02/13
I am sorry but I don't understand your point. If you go to Tesco's for two weeks running do they give you your shopping for less?
No comment left by this customer.
27/02/13
Although the booking process was good, the parcel was damaged in transit and no cover available for our parcel contents.
27/02/13
Easy to use. No issues. Saved money and quick
27/02/13
Everything went smoothly - no negatives!
27/02/13
Fantastic news :-)
easy to use and book, great prices, hassel free!!!
27/02/13
No comment left by this customer.
27/02/13
PERFECT SERVICE, AS ALWAYS, THANK YOU
27/02/13
Thank you very much.
delivered swiftly by parcel force , you should offer more of their services instead of frustrating citylink ones.
27/02/13
Keep watching and you never know what may be coming ;-)
easy, cheap and detailed tracking.
27/02/13
Speedy delivery
27/02/13
Despite being marked 'FRAGILE', significant, but repairable damage caused. Not happy. Will go else where next time.
27/02/13
Our Response: By marking the item as fragile doesn't mean it shouldn't be packaged correctly.
parcel hasn't arrived yet,tracking stopped,so far it's been dissapointing,please fix and get back to me a.s.a.p
27/02/13
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
You have broken the item in two places, somebody has stood on the item and snapped a wooden rail, claim being requested, PM1731940
27/02/13
Our Response: Sorry to read the item was damaged in transit and we will handle your claim as quickly as possible with the help of the courier concerned.
Some of the pricing for heavier items is a bit contradictory,you quote a price for a 63kg item but the courier has a 40kg limit.
27/02/13
You sent an item weighing 5.7kg with dimensions of 24x32x20cm!!
no comment
27/02/13
Other courier choice when pricing!! Unfortunately i seem limited on choice, as i have received poor service from City link before
26/02/13
We have a new service now which should help and there is plenty more in the pipeline :-)
Provide a contact tel number for your customer services, I will give my opion,Until then stop fishing for compliments you don't deserve
26/02/13
Our Response: We don't just fish for compliments as you can see from our open and honest review page. We understand things can go wrong when shipping goods all over the world and welcome all feedback.
Faultless.
26/02/13
no comment
26/02/13
Just as required, thanks very much.
26/02/13
no comment
26/02/13
after failing to collect my parcel last time this recent collection is a marked improvement, keep it up
26/02/13
reliable service worth the extra money, helpful drivers
26/02/13
Thank you so much for quick parcel will def use you again. Very friendly
26/02/13
No comment left by this customer.
26/02/13
No comment left by this customer.
26/02/13
Everything was done quickly and efficiently
26/02/13
Very fast, good parcel handling! Will use again!
26/02/13
Very fast and cheap
26/02/13
No comment left by this customer.
26/02/13
Excellent service, so easy to use, picked up next morning and delivered following day
26/02/13
No comment left by this customer.
26/02/13
everything is good,but i prefer if you have phone
26/02/13
No comment left by this customer.
26/02/13
No comment left by this customer.
26/02/13
Amazing service, so easy and very efficient. Would definitely recomend to friends and family.
26/02/13
Thank you and it's great to see you will be recommending us.
first class. no complaints. Thank you
26/02/13
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