We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,856 reviews.
No comment left by this customer.
20/02/13
Excellent, reliable service as always, thanks
20/02/13
No comment left by this customer.
20/02/13
collected on time and delivered on time safely, thank you.
20/02/13
If you were no good i would move to another carrier
20/02/13
Delivered safely in good time. Very happy.
20/02/13
No comment left by this customer.
20/02/13
Brilliant service, good range of options and reliable service.
20/02/13
No comment left by this customer.
20/02/13
No comment left by this customer.
20/02/13
No comment left by this customer.
20/02/13
Good delivery service but i dont find customer support as good as it was. Too slow and limited knowledge with some advisors. Needs improving
20/02/13
No comment left by this customer.
20/02/13
Brilliant service , the only suggestion I would make is to maybe give customers a smaller time bracket that's parcel will be collected
20/02/13
No comment left by this customer.
20/02/13
Yes. I'm from Lithuania and very glad, today after 4 days as was written i got my parcel. Cheap, fast, quality services.
20/02/13
No comment left by this customer.
20/02/13
Collection arranged 3pm on Sunday & item was collected at 9am on the monday morning
20/02/13
Fantastic news!!
The service was excellent
20/02/13
Picked up as said, delivered okay.
20/02/13
honestly the only thing you could do more to improve it is do it for free!! everything else is great!!
20/02/13
No comment left by this customer.
20/02/13
The service was excellent. The courier arrived for the collection on time and delivered the parcel on time.
20/02/13
Very impressed by the prompt pick up and courteous driver. Easy to understand and use your website.
20/02/13
Only one of the two parcels has been delivered. I have a disappointed customer and I'm not happy about this at all.
20/02/13
thanks very much
20/02/13
No comment left by this customer.
20/02/13
Easy to use, cheaper than most, only used them twice, first time was fantastic all went to plan, second time not so good driver did not show
20/02/13
great..
20/02/13
It take almost a week to collect the parcel so not good at all
20/02/13
Excellent system and service, easy to use.
20/02/13
Good service & reasonable price, thanks.
20/02/13
No comment left by this customer.
20/02/13
a1 service, polite driver, rapid collection and delivery.
20/02/13
No comment left by this customer.
20/02/13
Nothing to add. As a first time user I was very impressed.
20/02/13
Thank's very much for making your first booking with us and welcome aboard :-)
Had a parcel unsent and cannot call you to sort it out NOT GOOD !!!!!!!!!!!
20/02/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this and resolve the problem for you.
Very good price, super fast service and regular updates to status of parcel! Perfect!
20/02/13
Thank you very much.
comms great, website easy to use, parcel arrived with slight damage to packaging but inside was not broken just slight marked 8/10
20/02/13
Could have been a little more email communication as to when parcel would arrive? Other than that, very happy this time - thank you.
20/02/13
Our Response: Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
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