We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,281 reviews.
No comment left by this customer.
02/03/13
Best delivery price on the internet and great 4 star service. Would be 5 stars if you integrated PayPal as a payment option.
02/03/13
You can now pay for your City Link orders with us using PayPal :-)
Great service, only thing, it would be great to have some time scale of when the colection was happening. Even a 3 hour window. Thanks.
02/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
02/03/13
No comment left by this customer.
02/03/13
efficient and collected and delivered as expected
02/03/13
Excellent service from collection to delivery
02/03/13
No comment left by this customer.
02/03/13
Great, parcel picked up and delivered as requested, would definately use again
02/03/13
Excellent service. Really pleased.
02/03/13
no comment
02/03/13
no comment
02/03/13
First Class Service at a very compepetive price
02/03/13
very good
02/03/13
Only thing would be sending email labels automatically to the person at collection address .
02/03/13
If the seller wants to set up their own account with us then they can have the labels sent directly to them.
no comment
02/03/13
super as always
02/03/13
Thank you very much.
The parcel was collected a day late & I'm still waiting for the delivery of my item. I could'nt contact anyone. Not happy. Asked to phone me
02/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
no comment
02/03/13
no comment
02/03/13
item damaged and I have not received a reply from yourselves after email sent informing of this still waiting. ...
02/03/13
Our Response: Sorry to read that. Please submit your claim via your account please.
no comment
02/03/13
no comment
02/03/13
Couldn't have been better, could always be cheaper though :-)
02/03/13
Thanks for booking our new domestic same day collection service :-)
No comment left by this customer.
02/03/13
No comment left by this customer.
02/03/13
Excellent, uncomplicated service at a great cost!
02/03/13
Good Service.
02/03/13
speedy and good service
02/03/13
No comment left by this customer.
02/03/13
Parcel collected and delivered as requested. Was good that on delivery parcel was left round back as requested on note
02/03/13
cant actually fault your service at all,everything went smoothly and the driver was very courteus and helpful,reccommended company, thanks
02/03/13
Thank you and it's great to see you will be recommending us.
Exalt Service also a big thanks to Nightfreight
02/03/13
No comment left by this customer.
02/03/13
No comment left by this customer.
02/03/13
No comment left by this customer.
02/03/13
perfect thankyou
02/03/13
No problems with your service. I highly recommend you.
02/03/13
Thank you and it's great to see you will be recommending us.
EXCELLENT SMOOTH SERVICE HIGHLY RECOMENDED .....
02/03/13
Brilliant!!
Parcel was not collected on the agreed day [I was in all day], but two different men arrived to collect the next day!
01/03/13
Our Response: Please accept our apologies for this. Rest assured we will speak to the courier concerned.
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