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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
good parcel company would use again thanx
22/01/13
No comment left by this customer.
22/01/13
PARCELS WERE PICKED UP AND DELIVERED ON TIME BY FRIENDLY HELPFUL PEOPLE. THANKS
22/01/13
Reliable service. Sensible price.
22/01/13
cant fault collection done for me,only thing isall connections is made via email and some times not sure if problem has reached correct pers
22/01/13
Happy with the service, although it would be nice to have a 'window' when to expect collection (even on the cheaper services)
22/01/13
No comment left by this customer.
22/01/13
Superb price and service as always!
22/01/13
No comment left by this customer.
22/01/13
excellent service
22/01/13
No comment left by this customer.
22/01/13
Very fast service and not expensive
22/01/13
No comment left by this customer.
22/01/13
very poor lost parcel again about the sixth time
22/01/13
Our Response: On behalf of the courier concerned I am sorry to read the item has been lost in their network. Please contact our support team who will help you start a claim.
parcel got to brazil in good time, but was emailed that there was a problem as import tax was not paid, but it was a used football kit
22/01/13
Sorry to read that but our International orders are sent duties unpaid meaning that any amount considered necessary by the local customs office has to be paid by the receiver in order to get the item released.
No collection when requested & was told a driver would collect within the hour but he never arrived. Next day i had to call again & chase up
22/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Excellent service as usual, will definitely use again.
22/01/13
Reliable service
22/01/13
so easy and it reallt works
22/01/13
Very good service+++++
22/01/13
No comment left by this customer.
22/01/13
service was excellent
22/01/13
No comment left by this customer.
22/01/13
Excellent service will use again
22/01/13
quick, effecient and reliable service A1 - many thanks. Will keep using you
22/01/13
picked up on time and phoned before they delivered. Excellant service
22/01/13
Great service and my customer was very happy with the next day service you provided
22/01/13
Great service... as always!
22/01/13
No comment left by this customer.
22/01/13
The package was delicate as I advised driver and care was not taken and item arrived broken and damp...trying to claim for this through insu
22/01/13
absolutely fab service will recommend to anyone thank you
22/01/13
Excellent service and helpful staff.
22/01/13
A very pleasant experience!
22/01/13
The courier did not come on the scheduled day and falsely claimed missed pickup, so we had to wait at home another full day for collection
22/01/13
smooth process from start to finish, good carriers
22/01/13
Great service. Well done Parcelmonkey, will definitely use your services again. Highly recommended. A1******
22/01/13
Being able to specify a pickup time would be great! No need to go overboard but it would be nice to be able to chose morning or evening.
22/01/13
No comment left by this customer.
22/01/13
No comment left by this customer.
22/01/13
The pick up worked well - even in poor weather. I had to leave the parcel outside but it was picked up OK and the paper signed.
22/01/13
Brilliant news!!
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