We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,281 reviews.
Seamless and quick service.
28/02/13
good service reasonable price shame you have to wait in a whole day surely a two hour slot would be possible.
28/02/13
No comment left by this customer.
28/02/13
Superb service, collected, delivered, best service for those who want stuff delivered at a good price!
28/02/13
It's great to see you are so pleased with our new domestic service :-)
No comment left by this customer.
28/02/13
Rough idea of collection and delivery times within 2 hours is required
28/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
It would be nice if you included the VAT price when the quotes come up.
28/02/13
The VAT price is written beneath the non VAT price on the quote page.
No comment left by this customer.
28/02/13
very speedy!!! plus cheapest around!!!!,i didnt think it would be possible to deliver 45kg parcel in 24 hoursmany thanks!!!!
28/02/13
Thank you very much.
No comment left by this customer.
28/02/13
No comment left by this customer.
28/02/13
No comment left by this customer.
28/02/13
excellent price and service. definitely will be using you again
28/02/13
No comment left by this customer.
28/02/13
Advised no-one home for collection-untrue, tracking not upto date now says cancelled! Would never use again!
28/02/13
Our Response: Sorry to read that but the tracking only displays the actions of the couriers themselves.
you never came!?
28/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
smooth transaction. Parcel delivered correctly. Thank you.
28/02/13
No comment left by this customer.
28/02/13
When using nightfreight it doesn't tell you when the parcel has been delivered.
28/02/13
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
No comment left by this customer.
28/02/13
An excellent service. An item purchased on ebay was collected and delivered to me exactly as promised. I will definitely use again. Thanks.
28/02/13
No comment left by this customer.
28/02/13
As yet cannot fault the service,goes like clockwork.
28/02/13
No comment left by this customer.
28/02/13
Collected on the correct day, delivered safely on the correct day. What more could I ask for ??
28/02/13
No comment left by this customer.
28/02/13
The only issue I have is collection by citylink is always a bit hit and miss. Ive had 4 parcels not collected on the day promised.
28/02/13
No comment left by this customer.
28/02/13
the tracking wasn't very good but otherwise was fine
28/02/13
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
I have used parcelmonkey over last few weeks for sending both within uk and internationally, and the service has been spot on!
28/02/13
Thank you and it's great to see you like our new domestic service with a same day collection on offer too :-)
parcel not collected
28/02/13
Brilliant
28/02/13
Thank you very much.
If you pay for next day delivery that is what you should receive?! Not a 3 day courier & having to waste 2 days waiting in!!
28/02/13
PARCEL MONKEY GOT TO BE THE BEST AMAZING USE EVRY TIME PICK UP ONE AND DELIVERDE
28/02/13
Brilliant quick service and very reasonably priced.
28/02/13
no comment
28/02/13
l`m very happy again spoot on !
28/02/13
Impressively fast delivery (four days) to Melbourne. Will certainly use Parcel Monkey again.
27/02/13
It's great to see you are so pleased with our own International service :-)
no comment
27/02/13
Faultless service every time. I have used ParcelMonkey around 9 times in the last month or 2 and it has gone smoothly each time.
27/02/13
Fantastic news, Thanks very much.
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