We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,281 reviews.
THE PARCEL ARRIVED DAMAGED I REFUSED TO ACCEPT IT NOW I NEED INFORMATION ON HOW TO CLAIM COMPENSATION
24/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Item collected, delivered well on time and in good condition too, Item was sent from the UK to germany so all good thanks.
24/02/13
Not as cheap as interparcel when more than 1 package in same shipment.
24/02/13
YOu already provide an EXCELLENT service.......
24/02/13
Service very good but could make it clearer that you charge VAT on top of insurance quote.
24/02/13
very easy to use, found a realy cheap courier to send a 32" LCD TV
24/02/13
Excellent service and great value.
24/02/13
Fantastic prompt service in fact faultless.
24/02/13
Excellent as always.
24/02/13
No comment left by this customer.
24/02/13
An easy way to ship furniture sold on ebay in the uk would be good!
24/02/13
No comment left by this customer.
24/02/13
No comment left by this customer.
24/02/13
No comment left by this customer.
24/02/13
GREAT SERVICE, ON LINE QUOTE, PRINTED LABELS, COURIER COLLECTED AS SIMPLE AS THAT. JOB DONE :-)
24/02/13
PM is OK. No problems with deliveries. I wish that they would accept Paypal as a payment. I've been a regular customer for long enough now!
24/02/13
Our Response: PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
No comment left by this customer.
24/02/13
A great system just works, as this one does.
24/02/13
cheers everthing was went to plan thanks
24/02/13
No comment left by this customer.
24/02/13
Excellent Service as Usual, speedy, met delivery target, friendly driver ...... parcelmonkey is my preferred pacel delivery network
24/02/13
Couldn't fault the service, pick up was quick and easy with fast delivery - well pleased
24/02/13
excellent service prompt pick up, hastle free thank you
24/02/13
I misses t the driver and there NO phone to get intouch Courier not helpful needed them to go that day so went to interparce a LOT Better
24/02/13
the price has increasedby nearly 50% without any notice. I am looking for a new courier.
24/02/13
Our Response: To send a bunk bed for £19 sounds like a good deal to me :-)
No need very good service thank you
24/02/13
No comment left by this customer.
24/02/13
No comment left by this customer.
24/02/13
Excellent service, highly recommended.
24/02/13
Thank you and it's great to see you will be recommending us.
Wont accept consignment withour mobile phone entry. This is wierd, because not everyone (including me) has one so I have to fib.
24/02/13
or enter a landline number ;-)
A challenging delivery and executed perfectly - we are incredibly happy with C/L - first class
24/02/13
Great service, as always.
24/02/13
once again top draw
24/02/13
Great service as always, unfortunately the cost seems to be going up!
24/02/13
You are correct and it's due to the annual increases from the couriers themselves i'm afraid.
A day late in collection, so stayed around that day for nothing, a waste of time for me. Otherwise OK
24/02/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
easy to use and great value :)
24/02/13
Collection and delivery both without a hitch, no complaints, good easy to use service.
24/02/13
Your service was spot on and I am very pleased with it. I have used you before and I will use you agan
24/02/13
Will use you again very good
24/02/13
No comment left by this customer.
24/02/13
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