We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,856 reviews.
Very satisfactory service
20/02/13
great value service, reliable, I will definately use again
20/02/13
Thank you very much.
No comment left by this customer.
20/02/13
excellent service and pleasant chap
20/02/13
good efficient service by your partners citylink
20/02/13
The service I received was good and simple to use.
20/02/13
eta for collection
20/02/13
No comment left by this customer.
20/02/13
Excellent service, thank you
20/02/13
Very slick service
20/02/13
A bit hard to speak to anyone. Otherwise a good service.
20/02/13
Would love to see p.m. offering the same service for packets up to 1kg...We send out several via r.mail at a cost of £2.70 each
20/02/13
Royal mail have this market covered and it's simply not in ours or the couriers business interests to try and compete with such a low priced product.
I would have liked to have known when the parcel was delivered.
20/02/13
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
No comment left by this customer.
20/02/13
No comment left by this customer.
20/02/13
Easy to understand booking options labelling etc. great prices, great service, will definately use and recommend parcel monkey
20/02/13
Thank you and it's great to see you will be recommending us.
Collected on the right day, but it would be nice to know if it would be morning or afternoon collection.
20/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
20/02/13
Good
20/02/13
Paid and never turn up.****.avoid
20/02/13
Our Response: 14th February 2013 @ 13:25 DX Secure were unable to collect. Please contact us for more information.
No comment left by this customer.
20/02/13
No comment left by this customer.
20/02/13
Excellent service, all went to plan.
20/02/13
Ststem easy to use, all information available, would use again as very competative on price
20/02/13
So easy to do. Beats standing in the post office queue. Great service and definitely one I will be using again
20/02/13
very easy online menu very profesional
20/02/13
Parcel Ref: PM1728247 was picked up by nightfreight. They tried to pick it up again? the following week! IT STILL HASNOT BEEN DELIVERED!!!
20/02/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
I was really happy with the service 5* will absolutely use again :)
20/02/13
Thank you very much.
Easy to use website & prices so much cheaper than Royal Mail!
20/02/13
No comment left by this customer.
20/02/13
no comment
20/02/13
no comment
20/02/13
Make it clear that a landline number can be used if one doesn't have mobile phone. Also enable use of VPN (or warn that booking won't work).
20/02/13
Item was not collected, had to stay in and rebook, the next day driver turns up he looks really shabby and does not even have a pen to sign
20/02/13
Excellent as always!
20/02/13
Service with a smile at 10am :) always nice to see
19/02/13
Thank you :-)
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
Spot on. well done.
19/02/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
