We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
No comment left by this customer.
11/03/13
Excellent service , far better than Hermes!
11/03/13
Would be nice to be able to offer a morning or afternoon collection rather than all day. Fortunately the pickup was lunchtime, so all good.
11/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
VERY PLEASED WITH THE FAST SERVICE,BE GOOD IF YOU CLD PUT SAMPLE SIZE/PRICE GUIDES IN THE INFO,FRUSTRATING AS I DIDNT KNOW SIZE PARCEL WLD B
11/03/13
Parcel money are very competitive with their prices and offered me the best price on the net
11/03/13
No comment left by this customer.
11/03/13
I was happy with the service I received and would use the service again in the future.
11/03/13
Thank you very much.
The driver didnt collect on the day he was supposed to (I had to re-book) and hence my customer missed his deadline.
11/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
driver who collected got lost, appeared a complete imbeccile. Item damaged in transit, consignee reported same opinion of his driver
11/03/13
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
Very simple and cheap to use. We will definitely use again.
11/03/13
Still not happy with surcharge when paying by paypal but no complaints abouut City Link doing the collecting and delivering, Great from them
11/03/13
None - superb service meaning I have moved permanently from Interparcel!
11/03/13
That's music to our ears and welcome aboard :-)
Great service.Fell happy with speed.I will use it again
11/03/13
No comment left by this customer.
11/03/13
Disappointed that the price has gone up again and you're now charging an extra 2% for Paypal.
11/03/13
Our Response: Unfortunately we have had an annual increase from the courier you selected. PayPal is a very expensive payment solution so like many we have to charge for this if you want to use it.
No comment left by this customer.
11/03/13
This is about the 5th or 6th time I have used Parcel Monkey and I am very happy with the service. I now recommend it to others.
11/03/13
Thank you and it's great to see you have been recommending us.
No comment left by this customer.
11/03/13
Never ever in the history of using City link via Parcel Monkey have we experience such problems as what we had with Parcels2go! Welldone :)
11/03/13
Fantastic news, Thanks very much.
Great service......Many thanks!
11/03/13
Thank you very much.
oo oo ah ah
11/03/13
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
Excellent service
11/03/13
Knowing approximate time of pickup would be useful
11/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
no comment
11/03/13
one of the items was only put out for delivery 4 days after collection
11/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
Only request is that you allow customers to use cm AND inches when giving parcel measurements. Otherwise PM is great!
11/03/13
Thank you for your suggestion but we found that using both methods confused people into making mistakes so we will only use cm's
good job guys, smooth transaction!
11/03/13
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