We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Excellent
25/04/13
Rubbish. Paid extra for 'Guaranteed' next day service, which failed. However neither we nor customer were informed. Same on you.
25/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you and make the necessary refund.
Everything was fine, and went smoothly.
25/04/13
you said collecting would be thursday but you collected friday. you have no contact phone number only daft emailing system not good
25/04/13
Our Response: Our ticketing system works well and most cases are responded to within 2 hours during the working week.
a1
25/04/13
you did alright.
25/04/13
No comment left by this customer.
25/04/13
A time window for picking up the parcel
25/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
25/04/13
very easy to use parcel collected from my house and deliverd no probs thanks
25/04/13
Excellent Service no complaints
25/04/13
No comment left by this customer.
25/04/13
No comment left by this customer.
25/04/13
No comment left by this customer.
25/04/13
parcel arrived as per order.
25/04/13
no comment
25/04/13
It said I was getting a label, which I assumed would be an address label. In fact it was a form for the driver. Weird!
25/04/13
The driver brings the label for the service you selected.
no comment
25/04/13
Very Good
25/04/13
Not enough room here for my comments. If you want further feedback re my frustration, please email me at [email protected]
25/04/13
Only suggestion would be to advise when parcel will be collected by time scale
25/04/13
Easy to use web-site. Very efficient, rapid and customer-friendly service. Friendly Nightfreight driver. Will use PM again and recommend
25/04/13
Thank you and it's great to see you will be recommending us.
tried to price up a job to austria today and response was simply service not available ... shame i get a lot of requests for europoean delki
25/04/13
Used you once before & had a bad experience (courier didnt turn up on the day quoted), gave you a 2nd chance & all went well
25/04/13
Thanks very much for coming back and giving us, and the courier selected, a second chance.
Smooth efficient service
25/04/13
No comment left by this customer.
25/04/13
would be good if i could of had a tracking number as the item was for a customer and they wanted to track it.
25/04/13
excellent service, very efficient and prompt
25/04/13
Exceptional value for money and good choice of different courier's standards & terms of service
25/04/13
The finest example of a courier company you could wish for! Very helpful indeed!
25/04/13
HANK YOU VERY FAST AND FRIENDLY
25/04/13
No comment left by this customer.
25/04/13
Excellent service
25/04/13
No comment left by this customer.
25/04/13
Superb service. Perhaps enhance with text to notify approx 'pick-up' time!
25/04/13
Overall very happy with the service, I can't think of any suggestions!
25/04/13
Collection asked for 1PM, ETA 4:30. Turned up 2:45, arrived after 6PM.
25/04/13
No comment left by this customer.
25/04/13
good service as usual
25/04/13
No comment left by this customer.
25/04/13
