We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,874 reviews.
parcel did not get on time!!!should recieve it last friday,item has arrived on monday!shame,not happy!
11/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
Very happy with 7 of the deliveries that we have just done, 1 to go. Telephone communication for queries would make the service much better.
11/04/13
No comment left by this customer.
10/04/13
Excellent service- very impressed!
10/04/13
Great service, parcel to Norway in 3 working days! Would like the option of drop off rather than waiting for collection.
10/04/13
Fantastic service
10/04/13
Still not delivered and tracking information is useless.
10/04/13
Our Response: I am sorry to read that but the tracking information shows 6th April 2013 @ 04:15 Private address problem: Consignee refused shipment. Please contact our dedicated online support team who will look into this further for you.
always reliable and an economical way to send paecels.it is so hassle free
10/04/13
No comment left by this customer.
10/04/13
great service as ever, thank you!
10/04/13
Great service
10/04/13
please always specify the pick up time by indicating am, noon or pm. This would allow. customer to make a choice of when to come for pick up
10/04/13
really fast and good service many thanks
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
make sure the pick up courier smiles! :)
10/04/13
:-)
prompt and efficient - thank you.
10/04/13
No comment left by this customer.
10/04/13
Your service was excellent - communication superb. Will certainly use you again
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
Good
10/04/13
Fantastic service. If there was a way of allocating collection slots (even am or pm) would help with waiting around
10/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
my item was not collected on the day it was supposed to be and still has not been collected. I am not happy at all
10/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Yes was all good A***** thanks
10/04/13
Splendidly simple and efficient!
10/04/13
Great service in conjunction with City Link, Thanks
10/04/13
No comment left by this customer.
10/04/13
good price easy to use no problems.i like it :-)
10/04/13
No comment left by this customer.
10/04/13
it is heartening to find your collection performance has improved greatly since first using your service- maybe just had a nobhead driver.
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
Very quick, very reasonable price, impressed
10/04/13
excellent service. parcel arrived next day in as sent condition
10/04/13
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