We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,611 reviews.
Only improvement for me would be for an eta of collection but otherwise an excellent service
18/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Very happy simples
18/04/13
The service was great, some of the couriers you use don't have a track and trace service online but apart from that brilliant!
18/04/13
The item was collected and delivered in very good time. However, it did arrive broken even after I wrapped it and packed it.
18/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you start a claim.
Delivered ok, although Citylink tracking said package not collected. Said they would look into it and call back. never did. package arrived.
18/04/13
Please send me an email to contact
18/04/13
Our Response: All contact with us can be done via the support section of your account.
The collection was very prompt, and the delivery also. The driver even phoned me to see if the person would be in to sign for the parcel
18/04/13
That's fantastic news, Thank you very much :-)
No comment left by this customer.
18/04/13
No comment left by this customer.
18/04/13
Being able to drop my parcel off at the depot was a major point in using the service
18/04/13
Thank you and we plan to advertise this a bit more on our site very soon so more of our customers do what you have done. :-)
No comment left by this customer.
18/04/13
Very good service. only drawback was that by sending on Friday, it meant the parcel didn't arrive til Monday even though next day delivery.
18/04/13
"Next day" is "Next working day" unless you book a Saturday delivery service at a higher price.
No comment left by this customer.
18/04/13
Top service as always. I wouldn't use anyone else! :)
18/04/13
Unacceptable to have to wait indoors all day for parcel collection
18/04/13
Our Response: Then please take your item to your local depot.
No comment left by this customer.
18/04/13
I Always use parcel monkey and cannot fault your service, only thing i can suggest is a loyalty scheme to reward customers who use you alot
18/04/13
very good service , once you give all log in details
18/04/13
Goods arrived safely, promptly and damage free.
18/04/13
Thank you very much :-)
good service
18/04/13
never sent the label through so couldnt send the parcel, Tried to re book and still didnt send new label, Very poor service
18/04/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Picked up and delivered when stated many thanks.
18/04/13
Excellent service as usual. Will definitely use again
18/04/13
No comment left by this customer.
18/04/13
No comment left by this customer.
18/04/13
good
18/04/13
No comment left by this customer.
18/04/13
No comment left by this customer.
18/04/13
Collected and delivered as arranged online. Excellent service.
18/04/13
I was very happy with the service all in all!
18/04/13
Delivered OK, but have no details about how quickly. Very satisfied though.
18/04/13
No comment left by this customer.
18/04/13
No comment left by this customer.
18/04/13
HI THANK YOU FOR THE VERY FAST SERVICE AND DELIVERY OF MY ITEM REGARDS RICK
18/04/13
Delivery was dropped off to wrong address, & driver stated that it was signed for, but hadn't been signed by correct person. Not good!!!
18/04/13
Our Response: On behalf of the driver concerned please accept our apologies for their error.
Happy with the service as usual. Timely pickup and delivery.
18/04/13
fast and efficient
18/04/13
It would be very good if I could link to eBay and print from that rather than having to type all the addresses out
18/04/13
Always happy with the service but not so happy about your policy of goods you don't want to deliver! Keenweld, Berwick
18/04/13
Very fast pick up and delivery. Easy to organize.
18/04/13
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