We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
Great service keep it up.thanks
11/04/13
No comment left by this customer.
11/04/13
My item was deliver but the customer never received it, contacted Parcel Monkey still awaiting a reply very poor customer care
11/04/13
Our Response: The item is still under customs inspection in china. Please contact our dedicated online support team who will look into this issue further for you.
No comment left by this customer.
11/04/13
Fantastic as always, only improvement would be to offer am or pm collection slot.
11/04/13
Cheap, you showed up and delivered it. What more could I ask for
11/04/13
Absolute rubbish ! I paid £14 odd for some ***** to put the wrong address on the parcel so delaying it over 24 hrs. I will never use again!
11/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
11/04/13
very pleased.
11/04/13
quick response 'helpfull driver / collector picked my parcel up off the floor 'good service all round many thanks
11/04/13
No comment left by this customer.
11/04/13
Prompt collection and delivery, great value for monet
11/04/13
It would be good to know if the parcel was going to be collected/delivered during an am or pm slot.
11/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
11/04/13
good happy with the service
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
my parcel has not been delivered according to the receiver of the parcel please e-mail me telephone number? or contact me please asap.
11/04/13
Our Response: According to the tracking there was an access issue on the date of delivery. Please contact our dedicated online "support" team via your account who will gladly look into this further for you.
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
very slow..........
11/04/13
As ever great value, City-Link superb tracking, usually delivered within a couple of days, wipes the floor with the Post Office
11/04/13
No comment left by this customer.
11/04/13
would be great if u did not need printer ...
11/04/13
PM_1265227_1803983 to Singapore should have been on a 3 day service and was delivered 11th after being collected 4th
11/04/13
Our Response: The transit times we display are based on what the couriers themselves advertise. There was an issue at the delivery address that also stopped it from being delivered sooner.
fast,prompt collection,fast,prompt delivery. Well Done
11/04/13
Thank you very much :-)
Everything went brilliantly- thank you
11/04/13
I dont actually know if the parcel has been delivered as tracking is unavailable
11/04/13
Our Response: Tracking s available and shows Signed for by 'DICKINS' at 12:22 on Monday 8th April.
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
The parcel was t picked up on the day it said it was going to be!
11/04/13
Brilliant - simple and very effective parcel delivery with a 5 star service... on time every time...
11/04/13
Fantastic news, Thank you very much.
It all worked fine.
11/04/13
No comment left by this customer.
11/04/13
My parcel was damaged and bits got lost!!?
11/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you start a claim.
No comment left by this customer.
11/04/13
Excellent cheap service
11/04/13
Picked up and delivered on time, very happy :) (City Link)
11/04/13
If you are very happy then we are very happy too :-)
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