We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
no problems everything run as it was meant to
11/04/13
Good service , collection occurred when no-one in and courier re-arranged very easily. Could not find on website how to book am or pm?
11/04/13
I am sorry but we can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
11/04/13
GREAT COMPANY NEVER LET ME DOWN ONCE UNLIKE OTHER COURIER SITES THANX A MILLION PARCEL MONKEY
11/04/13
And a big thank you to you too ;-)
hi good so far, just a little confusion with city links times and dates when tracking a parcel. they inputted a date delivered - 5 yrs ago!
11/04/13
LOL, Sometimes there can be a delay in transit but not 5 years.... ;-)
Spot on yet again.
11/04/13
difficult to contact and get any infor on delivery time
11/04/13
good service and value for money.
11/04/13
Some idea of time for pick up would be helpful.
11/04/13
No comment left by this customer.
11/04/13
very best!!!
11/04/13
Cheers :-)
I have used your services several times now & am very happy. Would be better if you offered a loyalty discount for more orders placed.
11/04/13
No comment left by this customer.
11/04/13
Good service
11/04/13
great service
11/04/13
No comment left by this customer.
11/04/13
excellent service, thank you.
11/04/13
No comment left by this customer.
11/04/13
very good service and very convenient
11/04/13
No comment left by this customer.
11/04/13
*****
11/04/13
Good website,easy to use,will use again,thanks.
11/04/13
Courier did not collect on the day and had to do a 60 mile round trip to drop it off at ther depot! Would not use again.
11/04/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Collection was two days later than expected.
11/04/13
Our Response: The order in question was picked up 6 hours after the booking was made!!
pick up great delivered next day as promised excellant will use again
11/04/13
Great Price, parcel collected and delivered without incident. - would certainly use again!!
11/04/13
Thank you very much :-)
No comment left by this customer.
11/04/13
If you could give a pick up time am or pm you would be perfect.
11/04/13
Would defintely recommend and will be using again
11/04/13
Thank you and it's great to see you will be recommending us.
*****
11/04/13
Very good , first time used defo use again
11/04/13
Thank you for making your first booking with us and please come back soon :-)
Transaction was without problems, easy instructions online, parcel collected and delivered next day, good service, very happy.
11/04/13
Thank you very much.
The parcel service worked exactly as described, with item tracking as well.Saved me £10 in postage.Definitely using it again
11/04/13
had to book twice on web as first attempt not accepted
11/04/13
No comment left by this customer.
11/04/13
****
11/04/13
I will never hesitate to recommend your service. Nothing to complain about. Thanks
11/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
11/04/13
two weeks now and parcel still hasnt been picked up, cant even tell no one cos theres no contact details, never again
11/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online "support" team via your account who will look into this further for you.
it would be good if you could pick up at 5 pm if requested, for those of us who are at work during the day.
11/04/13
Why not arrange for your item to be collected from your place of work.
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