We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,284 reviews.
Great service through PM and Parcel Force. I'm getting to know the driver now and he arrives early in the day which really helps.
16/04/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Earlier delivery than expected, very good service at a great price!
16/04/13
First time we have used Parcel Monkey and everything was easy and efficient, well done
16/04/13
Thank you very much for making your first booking with us.
it would be good if you coukd give an hours or 2 hours window as to when you can arrive to pick up parcel but otherwise very efficient
16/04/13
Process easy as usual. Courier collected with no problems. Prices seem to have increased for normal size parcels
16/04/13
We had an annual price rise from City Link on march 1st that has resulted in an increase but you should not see any further changes in price with that carrier until the same time next year.
Collection was as agreed, as was delivery. Drawback was lack of on-line tracking although staff helpful on the phone.
16/04/13
I am not brilliant with computers but I have found my way around quite easily apart from today when I had to work out how to print the label
16/04/13
No comment left by this customer.
16/04/13
Great service and cheap very impressed will be using the service again
16/04/13
No comment left by this customer.
16/04/13
We booked Nightfreight to come on the Wednesday. They didn't come til Friday.
16/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
good fast service
16/04/13
No comment left by this customer.
16/04/13
The collection was a day late and they tried to deli
16/04/13
Very fast collection and fast delivery thank you
16/04/13
Dear parcel monkey, Excellent yet again, thank you, Glyn.
16/04/13
And a big thank you for booking with us :-)
Very efficient. Love the next day service.
16/04/13
The booking procedure was extremely simple to use, the price was very reasonable, and the item got to its destination undamaged.
16/04/13
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Excellent communication throughout. I'll definitely use you again
16/04/13
No comment left by this customer.
16/04/13
Excellent work
16/04/13
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Service still let down by poor tracking info. Delivered Monday but account still shows label ready to print
16/04/13
The tracking details I can see shows "15-04-2013 09:35 Delivery Agent - DENMARK Delivered"
Still as good as it get with parcel delivery and I believe it is now the view of many out there!
16/04/13
Thank you very much and it's great to read you are so happy :-)
I ordered my collection online, courier picked it up and it was delivered when I was told it would be, excellent, and well done.
16/04/13
couldnt fault you
16/04/13
Quick easy booking process. Next day collection but needs target time. Delivered on time. Everyone happy.
16/04/13
EXCELLENT!!
16/04/13
All was ok
16/04/13
When sending our last package, don't understand why it did not go for the advertised £6.99 price
16/04/13
The simple answer is the item was way too big for our DX service which is why it went with City Link.
No comment left by this customer.
16/04/13
A time slot would be a huge improvement and eliminate any frustration and time wasting with waiting in all day. Otherwise great service!
16/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
16/04/13
Great service. 10/10 I will always use now that I know.
16/04/13
Thank you very much :-)
Excellent service as always and at great rates.
16/04/13
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