We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
Excellent communication, easy to use web site, good value, parcel arrived on time, courteous driver. Would definitely use again
13/04/13
Thank you very much :-)
No comment left by this customer.
13/04/13
The reciever of the parcels has notified me that there is damage to corner of one of the units
13/04/13
would like more detailed tracking info please.
13/04/13
Advertised as delivery £5.98 but when placing order it was £12.98 didn't see anything at the lower price but still satisfied
13/04/13
We don't advertise this service that low!! We did a long time ago but not anymore.
far too slow to deliver
13/04/13
Our Response: Booked on friday 5th, collected on Monday 8th and delivered on Tuesday 9th. That is a perfect collection and delivery time considering it covered a weekend.
Very easy transaction, thank you.
13/04/13
No comment left by this customer.
12/04/13
fantastic service. cheap and reliable!
12/04/13
No problems. Excellent value for money
12/04/13
No comment left by this customer.
12/04/13
No comment left by this customer.
12/04/13
Great to deal with
12/04/13
No comment left by this customer.
12/04/13
No comment left by this customer.
12/04/13
No comment left by this customer.
12/04/13
Excellent..ordered on the Monday and its with me wed morning..brill. :)
12/04/13
Fantastic news, Thank you very much.
No comment left by this customer.
12/04/13
Very easy to arrange and track a collection/delivery. Very pleased.
12/04/13
picked up a day late, rang night freight they only sent the order through at 430 on the pick up day. ordered 3days before.
12/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
I've only used you once and it all worked well.
12/04/13
very good and very fast delivery. would be better if you could give a txt an hour before pickup but other than that, Brilliant.
12/04/13
Keep up the good work.
12/04/13
Collection not made on day specified. According to night freight tgey were not notified of need for collection until late afternoon
12/04/13
job done
12/04/13
Prompt collection and delivery - good service - good price
12/04/13
No comment left by this customer.
12/04/13
No comment left by this customer.
12/04/13
Excellent service the best i've ever had will definitely use again many thanks
12/04/13
I would like a refund, the parcel was picked up a day late as the driver got lost then delivered to completely the wrong location.
12/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
12/04/13
No comment left by this customer.
12/04/13
perfect
12/04/13
No comment left by this customer.
12/04/13
I booked a next day collection and paid over £70 for the privilege the driver failed to turn up saying that no one was about total lIe
12/04/13
No comment left by this customer.
12/04/13
Both parcels failed to be collected on the day. One was Courier, the other was DX. CL said no-one in. DX couldn't speak English.
12/04/13
The man that collected was professional and friendly, he put my package in a strong bag pre addressed delivery was next day. perfect.
12/04/13
Thank you very much :-)
Colleced and delivered on time, exactly what I hoped for
12/04/13
Very good , easy to use ^_^
12/04/13
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