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Review Centre - Real Feedback From Our Customers
Page 3619 of 5720

We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.

You can also read our latest reviews on TrustPilot

Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.

  • 5 / 5

    I CANT WISH FOR A BETTER SERVICE ********* FIRST CLASS ****** WILL CERTAINLY USE AGAIN & WOULD RECOMMEND THANKYOU

    14/04/13

    Thank you and it's great to see you will be recommending us.

  • 5 / 5

    I have used Parcel Monkey on a few occasions now and have never been let down, I highly recommend their professionalism.

    14/04/13

  • 1 / 5

    The driver who collected the item threw the parcel on his lorry and not surprisingly it arrived damaged!

    14/04/13

    Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.

  • 5 / 5

    email updates on when collected and delivered.

    14/04/13

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 5 / 5

    great

    14/04/13

  • 5 / 5

    .

    14/04/13

  • 1 / 5

    I waited in all day from 7.30 am and my parcels were not collected! Very poor indeed.

    14/04/13

    Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.

  • 2 / 5

    the packeage was handled very roughly. it had firm cardboard and bubble wrap, but all 4 castors were broken

    14/04/13

  • 5 / 5

    good communication and parcels delivered on time

    14/04/13

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 5 / 5

    Hi - nothing to change - everything was clear and concise and easy to do - thank you

    14/04/13

  • 5 / 5

    So far so good - it is brilliant! Karmaleon thanks the Monkey!

    14/04/13

    Cheers Karmaleon ;-)

  • 5 / 5

    Excellent service - well done

    14/04/13

  • 5 / 5

    Early pick up, so was able to get on with day. No problems with any of my stuff thus far with PM.

    14/04/13

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 5 / 5

    Quick and easy to organise, reasonable rates and delivered early next day great service thankyou very much

    14/04/13

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 3 / 5

    Very happy!

    14/04/13

  • 5 / 5

    All round excellent service, prompt pickup and quick delivery - reciepient was very happy

    14/04/13

  • 4 / 5

    .....would be useful if we had the option to drop off a parcel for sending at a depot (instead of waiting in all day for collection).

    14/04/13

    We hope to bring this option to you later in the Summer.

  • 5 / 5

    Thanks

    14/04/13

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 5 / 5

    I was under the impression that the driver would come with a label. It was a bag. So there was no need to use an outer box! But v. good.

    14/04/13

  • 5 / 5

    Excellent service will certainly use again very competitive rates.

    14/04/13

    Thank you very much.

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 5 / 5

    Nothing to improve. Worked very well

    14/04/13

  • 5 / 5

    Excellent, prompt 5* service

    14/04/13

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 4 / 5

    I arranged for DX service to be last Monday (arranged online on Sunday). Without notification it was changed to Tuesday. I wasted a day!

    14/04/13

    I am sorry but you are mistaken as if you book this service on a Sunday it is always for a Tuesday collection as shown on the booking details.

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 5 / 5

    Great communication as well as professional, polite couriers. Thanks.

    14/04/13

  • 5 / 5

    no comment

    14/04/13

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 5 / 5

    very pleased with service,cheap parcels abroad very competitive.Better if shipping label was instant.

    14/04/13

  • 5 / 5

    I'm not in for collection so I invariably take my parcel to depot at extra cost to me. An a.m./p.m. advice time would be helpful.

    14/04/13

  • 5 / 5

    No comment left by this customer.

    14/04/13

  • 5 / 5

    Excellent service will recomend to everyone!

    14/04/13

    Thank you and it's great to see you will be recommending us.

  • 5 / 5

    No hassle process, very easy & simple, Many Thanks

    14/04/13

  • 5 / 5

    Easy to book and delivery was good, however, not great that it was not possible to indicate either am or pm collection or delivery

    14/04/13

    We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.

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