We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,061 reviews.
the parcel has not been collected yet very poor service
07/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Collection 25 boxes delivered 24 on 2/08 still 1 box missing
07/08/13
Speedy delivery, helpful staff. Easy to use and a great price.
07/08/13
Fantastic Service!
07/08/13
Easy and quick service. Only criticism is that a same day service isn't available
07/08/13
No comment left by this customer.
07/08/13
No comment left by this customer.
07/08/13
No comment left by this customer.
07/08/13
Website easy to use, good service, good value. Thanks.
07/08/13
Collected on the arranged day, Speedy delivery. will use again.
07/08/13
Our Response: So it should have been 5 stars then!! ;-)
First class service, easy to use at every stage
07/08/13
Collected 3 days late!!
07/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Very easy to arrange the collection. Packaged collected and delivered on time. Will definitely use Parcel Monkey again!
07/08/13
superb service, punctual and reliable, very recommendable
07/08/13
large difficult parcel from very south coast to west yorkshire overnight. Brilliant
07/08/13
Good service but PM tracker did not work for customer, only work for me when loged into my account.
07/08/13
Our Response: Thats because they are your details as you are our customer.
Very easy to use, I've used you a few times just recently, very pleased
07/08/13
Great service and would use again!
07/08/13
Fantastic news, Thank you very much :-)
I was a bit worried as the parcel was quite big & heavy and delivery date was crucial, but it arrived safely and on time!
07/08/13
Great!
07/08/13
Did not notify that you were charging more!
07/08/13
There seems to be problem every time I book delivery with international poste (parcel force ) each time the the pickup has been delayed
07/08/13
A* :) very happy
07/08/13
No comment left by this customer.
07/08/13
I marked the package fragile but it arrived damaged
07/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no problems very professional well mannered driver will use again
07/08/13
quick and easy
07/08/13
no comment
07/08/13
transaction was simple and straightforward. quick collection. very happy. thanks
07/08/13
I always use city link via parcel monkey never had any issues
07/08/13
no comment
07/08/13
Very good - I will use Parcel Monkey again
07/08/13
Smooth and easy process, thanks
07/08/13
no comment
07/08/13
i found out after I had paid that there was a cheaper option for the same delivery which annoyed me a bit (it was only a couple £s)
07/08/13
A nice transaction as always.
07/08/13
Very good easy transaction due to parcelmonkey
07/08/13
no comment
07/08/13
Excellent, would recomend to anyone
07/08/13
Thank you and it's great to see you will be recommending us.
Enjoyable
07/08/13
