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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,016 reviews.
Please please consider lowering your prices slightly - you have an amazing oppoortunity to take more market share from Royal Mail!!!
05/06/13
Excellent service & communications. You picked my parcel up when you said you would put a label on it, delivered it to me safe and on time.
05/06/13
GREAT SERVICE! RELIABLE, EFFICIENT AND VALUE FOR MONEY!
05/06/13
No comment left by this customer.
05/06/13
No comment left by this customer.
05/06/13
No comment left by this customer.
05/06/13
Collection prompt. Delivery commented on by recipient as very fast to Australia
05/06/13
Excellent service and value for money
05/06/13
No comment left by this customer.
05/06/13
No comment left by this customer.
05/06/13
No comment left by this customer.
05/06/13
No comment left by this customer.
05/06/13
Fast efficient service, brilliant thanks
05/06/13
No comment left by this customer.
05/06/13
You informed me that order would be collected between 8-6 yesterday. What happened? No extra charge due to your error.
05/06/13
No comment left by this customer.
05/06/13
Excellent service
05/06/13
No comment left by this customer.
05/06/13
Normally you guys are great. This time the parcel was returned unnecessarily by Parcelforce and I had to pay again directly to resend it.
05/06/13
thanks
05/06/13
I understand what "estimated" means, but 2 hours over the given time slot is 'poor' service for me
05/06/13
No comment left by this customer.
05/06/13
No comment left by this customer.
05/06/13
I use parcel monkey quite often I always receive great service! The courier driver is very pleasant and friendly.
05/06/13
No comment left by this customer.
05/06/13
No comment left by this customer.
05/06/13
very good
05/06/13
PM1890550 Still showing as unable to track
05/06/13
No comment left by this customer.
05/06/13
excellent service.....Thanks.
05/06/13
No comment left by this customer.
05/06/13
All happened exactly as it was supposed to. No hassle.
05/06/13
I shipped 2 Tiffany Lamps, put this on the order, wrote fragile on the box, told the driver, they broke and customer wants a refund from me
05/06/13
would be very useful to get an indication of when the driver is coming on the day, ie once the schedule is set give clients a ring
05/06/13
No comment left by this customer.
05/06/13
No comment left by this customer.
05/06/13
No comment left by this customer.
05/06/13
keep costs as low as possible
05/06/13
We will always try our very best but if the couriers raise their prices then unfortunately we have to follow.
No comment left by this customer.
05/06/13
Picked up on time, Delivered on time. That's the service we pay for. Good Work.
05/06/13
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