We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,928 reviews.
No comment left by this customer.
11/07/13
No comment left by this customer.
11/07/13
Reliable service
11/07/13
Brilliant Service
11/07/13
Excllent price and excellent service. Delivery was exactly as planned.
11/07/13
just an amazing service, and the price is incredible, so cheep.
11/07/13
great service once again. A***
11/07/13
Collection perfect, but the ticket response so late (7pm) 8 hours after the collection if there had been a problem I would've been stuck!
11/07/13
No comment left by this customer.
11/07/13
collection was not made on due date however helpline sorted it out and collection was made on time next day
11/07/13
Arrived in USA in 5 working days- as it says on the tin!
11/07/13
Fantastic news, Thank you very much.
Thank you. A+++++
11/07/13
No comment left by this customer.
11/07/13
I phoned when noone collected.Was told the driver couldnt find us. But no call to ask where we were or to tell me. 3rd time. Always Mondays
11/07/13
Our Response: Monday is the busiest day of the week for the courier industry but this does not make the delay you experienced acceptable. Please accept our apologies for this and rest assured we will speak to them.
The delivery driver (Courier) did not leave a card for the recipient when the parcel was left with the neighbour.
11/07/13
Our Response: On behalf of the individual courier driver concerned please accept our apologies for this.
When collecting parcels (DX service) some indication of AM or PM arrival time should be conveyed to the customer.
11/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
11/07/13
Excellent service, I placed an order Late wednesday evening though and was not picked up until friday. This could be improved.
11/07/13
Be nice if you were on quidco still
11/07/13
And it would be even nicer if we could still charge the prices we did back in 2011 ;-)
No comment left by this customer.
11/07/13
No comment left by this customer.
11/07/13
Excellent service will use in future.
11/07/13
No comment left by this customer.
11/07/13
No comment left by this customer.
11/07/13
No comment left by this customer.
11/07/13
Great service and price
11/07/13
Thank you very much :-)
No comment left by this customer.
11/07/13
22 mins on hold to then be cut off!! wont use again and will tell everyone else to avoid!!!!
11/07/13
Our Response: You need to contact us via our online CRM system and not phone the courier company directly.
Great reliable service, please keep this standard up!
11/07/13
We will always try our very best.
no comment
11/07/13
a mobile app would be great
10/07/13
A phone app is part of our 2013 / 14 development plan.
Maybe a text to let you know it arrived, 'parcelmonkey' emails go straight to junk folder
10/07/13
SMS messaging is something we and the couriers we work with are working on.
Great as always!
10/07/13
No comment left by this customer.
10/07/13
Very good service a choice of am or pm would be great
10/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
My parcel was not collected for delivery to me. I was not informed after the non collection, neither by phone, nor email.
10/07/13
No comment left by this customer.
10/07/13
Absolutely brilliant, we will definitely use your services for the future.
10/07/13
Thank you for making your first booking with us and please come back soon :-)
I sent a bike. It was picked up on time and delivered the next morning. I would recommend this company without hesitation.
10/07/13
Fantastic news, Thank you very much.
parcel picked up and delivered the following day
10/07/13
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