We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,928 reviews.
I'm very pleased with the job concerned - a tricky collection in a sense, but very safely satisfactorily and cost-effectively carried out!
12/07/13
Excellent service. Thanks.
12/07/13
it must of got there by time machine it was so fast
12/07/13
LOL :-)
very easy to use
12/07/13
No comment left by this customer.
12/07/13
I was unable to print off the customs pro forma invoice.
12/07/13
No comment left by this customer.
12/07/13
Solid service, no real complaints however the number of steps and emails that were involved was a bit much
12/07/13
fast efficient service. really impressed, thanks
12/07/13
Our Response: So it should have been 5 stars then!! ;-)
thanks
12/07/13
Your service is sublime! The guy who collected the books was very pleasant and helpful too! Look forward to dealing again with you soon.
12/07/13
Fantastic news, Thank you very much.
No comment left by this customer.
12/07/13
No comment left by this customer.
12/07/13
Just as it should be. Thanks
12/07/13
Easy to use website, friendly and helpful driver. Great value!
12/07/13
Easy website, efficient collection. Good to have the access to different couriers in one place
12/07/13
The boxes arrived on time, but one of then was slightly damaged. Fortunatley the contents seems to be undamaged on this occassion.
12/07/13
Our Response: Good to hear and thank you very much for your booking.
No comment left by this customer.
12/07/13
All good
12/07/13
No comment left by this customer.
12/07/13
Good price. Very late pick-up (after 6 o'clock with no apology) and no time-estimation given. Prompt delivery next day.
12/07/13
Our Response: Sorry to read the collection courier was running late.
excellent service and value for money. thank you
12/07/13
6 days to get her but at least this parcel was undamaged unlike the last one, but does anyone actually read these comments
12/07/13
Our Response: Yes they do which is why some are commented on and we use them to talk points over with the couriers concerned.
I think it would be better if you could let us know if the pick up was going to be am or pm as i work i would be able to organise cover e
12/07/13
No comment left by this customer.
12/07/13
Driver friendly and helpful. I only wish you could offer narrower collection windows!
12/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
easy to use, simple
12/07/13
Tracking reveals delivery premises closed, That is incorrect these premises are open 24/7, this is unsatisfactory!
12/07/13
No comment left by this customer.
12/07/13
Excellent Service Thank you
12/07/13
Parcel wasn't collected on agreed day.We stayed in all day & driver didn't arrive.He came next day said he'd been too busy on prev day.een t
12/07/13
Professional prompt service throughout 5+++++
12/07/13
Recommended
12/07/13
Thank you very much :-)
No comment left by this customer.
12/07/13
Very good updates on where the parcel was at all times. Good service overall starting fro the website
12/07/13
Collected promptly, and delivered safely to the delivery address
12/07/13
Parcel delivery part is very good, the website is not it's been takeing 3 attempts to get to the labels without some drama
12/07/13
No comment left by this customer.
12/07/13
Very efficient as always. Very polite courier who collected the item. Arrived early, so didn't have to wait in all day - many thanks!
12/07/13
No comment left by this customer.
12/07/13
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