We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,928 reviews.
No comment left by this customer.
11/07/13
Parcel monkey coms were very good, unfortunately, the courier damaged a box and some contents which was not PMs fault
11/07/13
I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
easy to follow details,no problem at all ,book it weigh, it measure ,it box it or bag it ,pick it up and get it , sorted it
11/07/13
Perfect service, no problems, smooth transaction
11/07/13
Quick collection, no problems.
11/07/13
No comment left by this customer.
11/07/13
Quick and easy, many thanks.
11/07/13
You are very welcome.
No comment left by this customer.
11/07/13
The driver did not collect the day arranged, when I called customer serv. they told me I need to re-book ???? Was it my fault??? Very poor.
11/07/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
once again, fantastic service and excellent value,, have recommended your service to everyone i know
11/07/13
Thank you and it's great to see you have been recommending us.
No comment left by this customer.
11/07/13
T'was good
11/07/13
Service was fantastic and price competitive.
11/07/13
No comment left by this customer.
11/07/13
I haven't had a refund yet, so I'm only presuming that the parcel arrived in good condition. Collection was prompt. Driver good
11/07/13
No comment left by this customer.
11/07/13
Very good service, thank you.
11/07/13
No comment left by this customer.
11/07/13
perfect service thank you
11/07/13
Still don't have my parcel, what the **** is going on? Customer services were no help whatsoever. Where are my goods?
11/07/13
Our Response: The item was not collected so the account holder needs to re book this order.
No problems, and was collected on time. No complaints from the customer (so far)
11/07/13
No issues - very happy - easy to arrange
11/07/13
No comment left by this customer.
11/07/13
No comment left by this customer.
11/07/13
great service
11/07/13
No comment left by this customer.
11/07/13
you notified the carrier to pick up my parcel on the wrong day
11/07/13
Our Response: They were requested to collect on the day you selected at the time of booking.
Excellent service and very good value, would definitely use again.
11/07/13
Fantastic news, Thank you very much.
Very. Good and helpful
11/07/13
No comment left by this customer.
11/07/13
Pick up next day and quick delivery-very recomendent company
11/07/13
I know the parcel was collected but I have no idea if it got there ok, it would be nice to have had an email to say it had arrived
11/07/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
one item was completely smashed and beyond repair. Not happy at all
11/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
11/07/13
Brilliant collection from City Link.
11/07/13
Great service, prices vary hugely from week to week which is sometimes off putting.
11/07/13
The price of the service you selected has not changed for 15 months.
No comment left by this customer.
11/07/13
good service from parcelmonkey but Parcelforce worldwide didn't deliver parcel within promised time schedule
11/07/13
Absolutely horrendous. Booked express delivery for collection Friday and did not collect until following Weds even after daily calls chasing
11/07/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
It was a great service thanks
11/07/13
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