We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,632 reviews.
No comment left by this customer.
23/07/13
No comment left by this customer.
23/07/13
No comment left by this customer.
23/07/13
Excellent service as usual
23/07/13
At no point was I informed that Nightfreight do not deliver at weekends when booking next day delivery. This caused problems with customer.
23/07/13
It's clearly displayed throughout the website that it's a next working day service and that is why we sell a Saturday delivery service for those that want it.
I weighed my parcel before getting the quote but you still charged me extra a few days later. another courier never did that.
23/07/13
Our Response: You were additionally charged for the items true weight or volumetric weight based on the dimensions laser scanned being larger than those declared at the time of booking.
Let down by courier firm - not all down to Parcel Monkey
23/07/13
Our Response: Thank you for your understanding in this matter.
Depo staff could have been a little more customer friendly
23/07/13
No comment left by this customer.
23/07/13
Telephone number for problems
23/07/13
nothing to be improved, uplifted and delivere bang on time nd no damages//wat else could I ask for, superb servicex
23/07/13
No comment left by this customer.
23/07/13
No comment left by this customer.
23/07/13
No comment left by this customer.
23/07/13
It would be much appreciated if customers could have an estimated collection time (not only any time)
23/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
great service , best company ive used to send my items
23/07/13
Excellent service. Now i can say goodbye to the post office. Yours are cheap and speedy delivery - nothing can beat u!
23/07/13
Fantastic news, Thank you very much :-)
no comment
23/07/13
Good service
23/07/13
no comment
23/07/13
Great service will use again
23/07/13
Early collection and delivery on time. Thanks.
23/07/13
2 parcels arrived safely in 2 different parts of USA. No breakages.
23/07/13
no comment
23/07/13
Excellent Service.
23/07/13
no comment
23/07/13
collection went smoothly apart from printed label not being required by the person collecting.
23/07/13
Tracking at the end was poor, as it would appear the tracking number had been re-used too soon.
23/07/13
Excellent Value for Money, with Prompt Collection and Smooth Delivery, Highly Recommend.
23/07/13
the sink was delivered smashed and nobody has even contacted me about it, so lost my money and a sink
23/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Very pleased once again.
23/07/13
a time slot would be good. most other couriers offer it now. saves being stuck at home all day
23/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Hi, great service quick and easy and City Link also ,thanks .
23/07/13
arrived late by two days. will not use again
23/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
I found the information screen very timeous with numbers, phone numbers, email addresses....just too much
23/07/13
No comment left by this customer.
23/07/13
I am happy with the service
23/07/13
No comment left by this customer.
23/07/13
The package was picked up and delivered and I got good feedback from the purchaser, so job well done. Thank you.
23/07/13
Fantastic news, Thank you very much.
Pleased with great friendly communication and prompt delivery. Thank you
23/07/13
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