We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
Collected and delivered within 24 hours.10/10
08/08/13
No comment left by this customer.
08/08/13
No comment left by this customer.
08/08/13
I bought a 5 days delivery service to Greece and after 7 days the parcel hasn't even entered Greece.
08/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Disappointed that you did not collect parcel when you had arranged to do so
08/08/13
Fantastic service, next day delivery and good price. The knitting machine I bought from eBay weighed 30k and only cost £13.69 for delivery.
08/08/13
Another flawless collection and delivery
08/08/13
very good as usual thank you
08/08/13
Easy to use website, collected and delivered on time, willuse this service again
08/08/13
Very efficient as always!
08/08/13
One of my shipments to khazakstan was damaged. The seller was furious thus me losing £75. I wont be using you again.
08/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you start a claim.
worked really well, no loss/damage of the parcel and extremely cost efficient
08/08/13
first of the website is very easy to use and straight forward. A great price and excellent service. I will use them all the time now.
08/08/13
Thank you for making your first booking with us and please come back soon :-)
no comment
07/08/13
Excellent service
07/08/13
at 5,30 pm item hadnt been collected. had to make a trip to preston to make sure it was deliverd asap....
07/08/13
no comment
07/08/13
no comment
07/08/13
no comment
07/08/13
Excellent service ,easy to book ,very reasonable price and quick delivery, can't ask for more, thank you
07/08/13
Exerlent sevice 5xxxxx only thing is you need to no a approximate time when u pick up a parcel but good service
07/08/13
no comment
07/08/13
no comment
07/08/13
seems asier every time I use your system
07/08/13
For me this was an excellent service from PM. However it was parcelforce that took time to deliver. Two parcels arrived on different days!
07/08/13
Can't comment until I know parcel has reached destination! Pick up went smooth, how to fill out customs mandate could be more clear
07/08/13
some people do not have mobile phones so take off required asterisk, add clause for comments for driver eg top bell, leave behind tree etc
07/08/13
no comment
07/08/13
Excellent pick up, and on time delivery.
07/08/13
Quick and efficient service thank you, no problems at all.
07/08/13
Fantastic news, Thank you very much :-)
In the dozen plus times I have used this service in the past year, I have been impressed with the ease in using this service.
07/08/13
Very courteous driver who collected parcel. Good efficient service.
07/08/13
Courier (Courier) took 3 days to pick up despite numerous phone calls and promises. Useless, and not for the first time
07/08/13
use city link through parcel monkey .always delivered quickly and great drivers A*********
07/08/13
Great service
07/08/13
Worked very well
07/08/13
no comment
07/08/13
good price / great service
07/08/13
Couldn't fault the service
07/08/13
we post parcels to ireland which dont use post codes your system is unable accept blank post codes we have reported this before
07/08/13
Our Response: Just enter a zero to get round this issue.
