We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,061 reviews.
Easy to use website, collected and delivered on time, willuse this service again
08/08/13
Very efficient as always!
08/08/13
One of my shipments to khazakstan was damaged. The seller was furious thus me losing £75. I wont be using you again.
08/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you start a claim.
worked really well, no loss/damage of the parcel and extremely cost efficient
08/08/13
first of the website is very easy to use and straight forward. A great price and excellent service. I will use them all the time now.
08/08/13
Thank you for making your first booking with us and please come back soon :-)
no comment
07/08/13
Excellent service
07/08/13
at 5,30 pm item hadnt been collected. had to make a trip to preston to make sure it was deliverd asap....
07/08/13
no comment
07/08/13
no comment
07/08/13
no comment
07/08/13
Excellent service ,easy to book ,very reasonable price and quick delivery, can't ask for more, thank you
07/08/13
Exerlent sevice 5xxxxx only thing is you need to no a approximate time when u pick up a parcel but good service
07/08/13
no comment
07/08/13
no comment
07/08/13
seems asier every time I use your system
07/08/13
For me this was an excellent service from PM. However it was parcelforce that took time to deliver. Two parcels arrived on different days!
07/08/13
Can't comment until I know parcel has reached destination! Pick up went smooth, how to fill out customs mandate could be more clear
07/08/13
some people do not have mobile phones so take off required asterisk, add clause for comments for driver eg top bell, leave behind tree etc
07/08/13
no comment
07/08/13
Excellent pick up, and on time delivery.
07/08/13
Quick and efficient service thank you, no problems at all.
07/08/13
Fantastic news, Thank you very much :-)
In the dozen plus times I have used this service in the past year, I have been impressed with the ease in using this service.
07/08/13
Very courteous driver who collected parcel. Good efficient service.
07/08/13
Courier (Courier) took 3 days to pick up despite numerous phone calls and promises. Useless, and not for the first time
07/08/13
use city link through parcel monkey .always delivered quickly and great drivers A*********
07/08/13
Great service
07/08/13
Worked very well
07/08/13
no comment
07/08/13
good price / great service
07/08/13
Couldn't fault the service
07/08/13
we post parcels to ireland which dont use post codes your system is unable accept blank post codes we have reported this before
07/08/13
Our Response: Just enter a zero to get round this issue.
No comment left by this customer.
07/08/13
No comment left by this customer.
07/08/13
Very efficient and easy.
07/08/13
No comment left by this customer.
07/08/13
No comment left by this customer.
07/08/13
THe customer hasn't received the item. Please get back to me immediately. I have emailed twice now regarding this matter.
07/08/13
Our Response: Your CRM message has just come in ( 07.08.13 @ 20:21 ) so one of our support team will now deal with this for you.
First Class service at a competitive price.Will use again gladly.
07/08/13
Fantastic news, Thank you very much.
Both items collected and delivered on time Can't ask for better than that...........
07/08/13
