We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,061 reviews.
waited in all day Friday, 4 o'clock got email to say I had missed collection! Nobody had called at door,came back Monday.
08/08/13
no comment
08/08/13
Very easy process, quick to obtain a quote and book, will Definately be using parcel monkey again!
08/08/13
Fantastic news, Thank you very much :-)
no comment
08/08/13
no comment
08/08/13
first time arranging a courier, picked this one to carry heavier packages, completely painless, thank you
08/08/13
no comment
08/08/13
Collection was ace, but updates during delivery were non-existent and then apparently it was delivered at midnight.
08/08/13
no comment
08/08/13
Fab service as always!
08/08/13
excellent service, i am going to recomand my family and friends.thx bi
08/08/13
Cheers :-)
Happy with the service.
08/08/13
I left a note saying bell was being silly and added my phone number. had to ring u to ask the grumpy man to come back and do his job....
08/08/13
Our Response: On behalf of the individual courier driver concerned please accept our apologies for his mistake.
No improvement needed. It was a reasonable price and a very speedy service. Many thanks.
08/08/13
no comment
08/08/13
Fast and efficient service, will use again!
08/08/13
parcel is struck in for two weeks and i am not even informed unacceptable kindly sort it out
08/08/13
Our Response: Collection was on July 9th and according to the tracking, 15th July 2013 @ 14:10 Delivered & Signed For
Arrived safely and very quickly
08/08/13
no comment
08/08/13
no comment
08/08/13
no comment
08/08/13
I tried to buy express24. After ordering the price was reduced and moved to express48 without telling me of the slower delivery
08/08/13
stop using night freight col due monday finally taken wed at 5pm not happy
08/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No comment left by this customer.
08/08/13
Excellent.
08/08/13
Thank you very much :-)
More infomation required about collection time (no timeframe given) - had to take a day off work but parcel collected at 11am.
08/08/13
PERFECT, THANK YOU! I WILL USE IT OFTEN NOW I KNOW!
08/08/13
Fantastic news!!
Superb Service as always! thanks
08/08/13
quick and efficient
08/08/13
good
08/08/13
I am a regular user and cannot fault the service and price, Excellent !
08/08/13
Thank you very much for your regular business :-)
No comment left by this customer.
08/08/13
Collected and delivered within 24 hours.10/10
08/08/13
No comment left by this customer.
08/08/13
No comment left by this customer.
08/08/13
I bought a 5 days delivery service to Greece and after 7 days the parcel hasn't even entered Greece.
08/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Disappointed that you did not collect parcel when you had arranged to do so
08/08/13
Fantastic service, next day delivery and good price. The knitting machine I bought from eBay weighed 30k and only cost £13.69 for delivery.
08/08/13
Another flawless collection and delivery
08/08/13
very good as usual thank you
08/08/13
