We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,937 reviews.
Courier very courteous and pleasant - filled in all forms without question. Great service - thanks!
20/07/13
no comment
20/07/13
no comment
20/07/13
no comment
20/07/13
Great As always
20/07/13
I was disappointed that when the parcel arrived in Rio de Janeiro an item had gone missing presumably taken by Brazillian customs
20/07/13
no comment
20/07/13
perfect service..
20/07/13
You got the wrong address some how and then never informed me that you hadn't collected it.
20/07/13
no comment
20/07/13
no comment
20/07/13
Perfect service. Your enquiry service is poor though. I sent 2 enquiries and in return silence 3 days and received nonsense reply then
20/07/13
No comment left by this customer.
20/07/13
No comment left by this customer.
20/07/13
No comment left by this customer.
20/07/13
it was the first time i used your service and was very happy..thankyou you did your job well..!!
20/07/13
Thank you for making your first booking with us and please come back soon :-)
collection could have been earlier in the day.
20/07/13
Simple instructions and cheap!
20/07/13
I find the order process,tracking,and collection excellent,but when order form complete,a customs form reminder,in addition to e/mail alert.
20/07/13
no comment
20/07/13
we waited in all day on Friday for the courier to come and collect the parcel but they never showed. all the information I got
20/07/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
You have made posting parcels very simple, I will use you again and if asked I will always recommend Parcel Monkey
20/07/13
That's great to know, Thanks very much :-)
I cannot fault your delivery service, excellent.
20/07/13
no comment
20/07/13
Used loads, always great.
20/07/13
The service was great, easy to deal with and quick, pick up guy was really friendly too. Will be using your services again if needed.
20/07/13
perfect
20/07/13
As always a great service
20/07/13
the gentleman who collected the boxes was not well informed re where paperwork should be attached to the box and did not have any supplies.
20/07/13
Supplies of what please??
excellent service, will use again.
20/07/13
very happy.
20/07/13
no comment
20/07/13
no comment
20/07/13
no comment
19/07/13
Can't do better, collected on time, delivered on time, no damage. Perfect.
19/07/13
No comment left by this customer.
19/07/13
Delivered next day & good price.. The booking form was a bit of a faff though - it seemed to delete the data when certain buttons cicked
19/07/13
Very please with service and price, and will Definately use again
19/07/13
The parcel wasn't collected on Monday. It was collected on Tuesday. It was finally delivered at 9pm on Thursday. This is very poor service.
19/07/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No comment left by this customer.
19/07/13
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