We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,966 reviews.
Good service but PM tracker did not work for customer, only work for me when loged into my account.
07/08/13
Our Response: Thats because they are your details as you are our customer.
Very easy to use, I've used you a few times just recently, very pleased
07/08/13
Great service and would use again!
07/08/13
Fantastic news, Thank you very much :-)
I was a bit worried as the parcel was quite big & heavy and delivery date was crucial, but it arrived safely and on time!
07/08/13
Great!
07/08/13
Did not notify that you were charging more!
07/08/13
There seems to be problem every time I book delivery with international poste (parcel force ) each time the the pickup has been delayed
07/08/13
A* :) very happy
07/08/13
No comment left by this customer.
07/08/13
I marked the package fragile but it arrived damaged
07/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no problems very professional well mannered driver will use again
07/08/13
quick and easy
07/08/13
no comment
07/08/13
transaction was simple and straightforward. quick collection. very happy. thanks
07/08/13
I always use city link via parcel monkey never had any issues
07/08/13
no comment
07/08/13
Very good - I will use Parcel Monkey again
07/08/13
Smooth and easy process, thanks
07/08/13
no comment
07/08/13
i found out after I had paid that there was a cheaper option for the same delivery which annoyed me a bit (it was only a couple £s)
07/08/13
A nice transaction as always.
07/08/13
Very good easy transaction due to parcelmonkey
07/08/13
no comment
07/08/13
Excellent, would recomend to anyone
07/08/13
Thank you and it's great to see you will be recommending us.
Enjoyable
07/08/13
no comment
07/08/13
To improve the service you should try picking up the day you say your going to..
07/08/13
A confirmation e-mail of delivery would have been appreciated.
07/08/13
Our Response: We have online tracking for that.
no comment
07/08/13
no comment
07/08/13
Nice website easy to use and fill in details. Courier was great, delivery as expected, no probs
07/08/13
Our Response: So it should have been 5 stars then!! ;-)
no comment
07/08/13
No problems
07/08/13
no comment
07/08/13
no comment
07/08/13
Your driver actually used the information on the label when he couldn't find the address and contacted the recipient, a job extremely well d
07/08/13
Fantastic news, Thank you very much :-)
Spot on - thanks
07/08/13
EASY TO USE, COMPETATIVE PRICING
07/08/13
Your process was so easy ( I sent a parcel to America ) it didn't feel right, and you were really cheap, highly recommend
07/08/13
Thank you for making your first booking with us and please come back soon :-)
didnt even had phone call for collection. just says miss collection. never again
07/08/13
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