We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,966 reviews.
seems asier every time I use your system
07/08/13
For me this was an excellent service from PM. However it was parcelforce that took time to deliver. Two parcels arrived on different days!
07/08/13
Can't comment until I know parcel has reached destination! Pick up went smooth, how to fill out customs mandate could be more clear
07/08/13
some people do not have mobile phones so take off required asterisk, add clause for comments for driver eg top bell, leave behind tree etc
07/08/13
no comment
07/08/13
Excellent pick up, and on time delivery.
07/08/13
Quick and efficient service thank you, no problems at all.
07/08/13
Fantastic news, Thank you very much :-)
In the dozen plus times I have used this service in the past year, I have been impressed with the ease in using this service.
07/08/13
Very courteous driver who collected parcel. Good efficient service.
07/08/13
Courier (Courier) took 3 days to pick up despite numerous phone calls and promises. Useless, and not for the first time
07/08/13
use city link through parcel monkey .always delivered quickly and great drivers A*********
07/08/13
Great service
07/08/13
Worked very well
07/08/13
no comment
07/08/13
good price / great service
07/08/13
Couldn't fault the service
07/08/13
we post parcels to ireland which dont use post codes your system is unable accept blank post codes we have reported this before
07/08/13
Our Response: Just enter a zero to get round this issue.
No comment left by this customer.
07/08/13
No comment left by this customer.
07/08/13
Very efficient and easy.
07/08/13
No comment left by this customer.
07/08/13
No comment left by this customer.
07/08/13
THe customer hasn't received the item. Please get back to me immediately. I have emailed twice now regarding this matter.
07/08/13
Our Response: Your CRM message has just come in ( 07.08.13 @ 20:21 ) so one of our support team will now deal with this for you.
First Class service at a competitive price.Will use again gladly.
07/08/13
Fantastic news, Thank you very much.
Both items collected and delivered on time Can't ask for better than that...........
07/08/13
Brilliant, seamless, well satisfied, will use you again and again and again!
07/08/13
Thank you very much :-)
everything went very smoothly will definately use you again.
07/08/13
Brilliant!!
I have been informed by the recipient that the article arrived damaged. I am awaiting photographs prior to submitting a claim. J Keates
07/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account when you are ready who will help you start a claim.
No comment left by this customer.
07/08/13
No comment left by this customer.
07/08/13
Can't fault. Really pleased, Will use again.
07/08/13
Fantastic news, Thank you very much :-)
Superb service can't fault it AAAAAAAAAAAAAAAAAAAA++++++++++++++++++++++++
07/08/13
No comment left by this customer.
07/08/13
the parcel was broken, pls call me re refund and cover. ive tried Courier. 07747 102995
07/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Excellent service & price. Would be better if we had a guide time for collection.
07/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
I was very impressed... it allowed us to get stuff we really wanted without having to pressure the sender on ebay as they where collect only
07/08/13
Ok
07/08/13
No comment left by this customer.
07/08/13
Simply Excellent, Night Freight couriers at both ends were superb.
07/08/13
Fantastic news!!
Great service. Easy quick and so much cheaper than going direct
07/08/13
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