We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,966 reviews.
BANG ON
09/08/13
wicked ;-)
no comment
09/08/13
I sent 4 items at the same time, the items took over 1 week to arrive and one of the items is still outstanding. Tracking states attempted b
09/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
could not be better!! chose your service via parcel force for the simple reason the collection pont had nothing else to do other than pack!!
08/08/13
Excellent value for money
08/08/13
no comment
08/08/13
no comment
08/08/13
parcel was collected just before 6pm by a flustered what looked like manager in a panic, dx usually collects way before then
08/08/13
I needed to change to delivery address, but there was no way to contact you by phone - left me puzzled
08/08/13
If you have an issue then please contact our dedicated online support team via your account.
was notified throughout and knew what was going on. Excellent service and cheap too!!!!
08/08/13
no comment
08/08/13
very pleased fast on time service
08/08/13
no comment
08/08/13
the parcel was picked up and delivered on time , fast and efficient service
08/08/13
no comment
08/08/13
a
08/08/13
no comment
08/08/13
no comment
08/08/13
Would have liked to use the new DX service but this did not come up as an option when I entered details of my parcel.
08/08/13
That's because the parcel would have been too big or heavy for the bag service they provide.
no comment
08/08/13
Waited in all day for an 1802 collection - even a 4 hr time slot indication would be a huge help.
08/08/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
08/08/13
good
08/08/13
All went smoothly & delivery was made as planned
08/08/13
Excellent service. Very quick pick up & safely delivered.
08/08/13
A text to give pick up time
08/08/13
That is coming very soon with our Nightfreight service.
did not pick up on day said would... waited in all day.
08/08/13
Lately you got a lot of missed pick ups
08/08/13
Our Response: Many of these are caused by stand in drivers covering for the regular courier drivers who are on holiday. Rest assured we will speak to the courier companies about this though.
No comment left by this customer.
08/08/13
Parcel arrived in Australia in 4 working days. Very pleased with the service. Will use again.
08/08/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
08/08/13
FANTASTIC COMPANY WOULD RECOMMEND AND HAVE RECOMMENDED TO OTHERS GREAT SERVICE KEEP IT UP.
08/08/13
Thank you and it's great to see you have been recommending us.
No comment left by this customer.
08/08/13
Fast and efficient delivery as always. Thank you!!
08/08/13
great service
08/08/13
parcel force where at my work premises even before i got there :), but bless they did wait for me.
08/08/13
Keep it simple
08/08/13
Reasonable price. Turned up on time. Will use this company again
08/08/13
no problems all went 100%
08/08/13
No comment left by this customer.
08/08/13
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