We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
excellant service
09/10/13
Couldn't be made any easier to send a parcel, thank you Parcel Monkey!
09/10/13
Thank you very much :-)
driver wouldn't sign your form as a receipt
09/10/13
Our Response: On behalf of the individual courier driver concerned please accept our apologies for this.
no comment
09/10/13
simple procedure with a satisfactory conclusion. Thankyou
09/10/13
no comment
09/10/13
nightfreights tracking wasn't working so unable to see were parcel was upto otherwise no problems
09/10/13
When I click on the tracking link it shows delivery at 17:18 on 03.10.13
no comment
09/10/13
no comment
09/10/13
Quick and easy
09/10/13
no comment
09/10/13
2 parcels were meant to be collected Thursday wasn't collected till Tuesday even though was in all day thur/fri and promised a Monday Collec
09/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Easy to use, reliable, good price
09/10/13
The parcel was send for next day delivery but has not yet been delivered. Client is not satisfied.
09/10/13
Our Response: The order was placed on October 1st at 19:41, collected on October 2nd at 14:37 and delivered and signed for on October 3rd. " 03/10/13 10:42 These goods have been successfully delivered. " What is wrong with that??
no comment
09/10/13
no comment
09/10/13
kept me updated on when they would come to pick up the parcel, came straight to the door and delivered as promised
09/10/13
very good on time fast delivery at a good price
09/10/13
Really great service, 100% improvement on what the firm used to be, A*****
09/10/13
Nice one
09/10/13
Excellent service. Well done!
09/10/13
no comment
09/10/13
Thanks guys,you were awesome,fast collection,fast delivery,good service.
09/10/13
early pick up and speedy delivery
09/10/13
excellent service thanks
09/10/13
It was too late.
09/10/13
no comment
08/10/13
Outstanding International (UK to Australia) Service and at the cheapest price too. Definately use again and recommend.
08/10/13
parcel monkey and city link were great, as ever
08/10/13
It will be really nice if you could give a shorter space of time for collection
08/10/13
good service reasonable price
08/10/13
Excellent service once again!
08/10/13
Perfect. Another safe delivery on time on time.
08/10/13
Excellent collection and delivery.Keep up the good work
08/10/13
the collection day was missed on friday so collection didn't happen until monday. after collection all went smoothly so ok in the end!
08/10/13
********Super awesome as always. Anyone with problems should remember the courier is at fault, not this great and cheap website! :-)********
08/10/13
As always, perfect.
08/10/13
It has been over a year since i used you as City Link missede collection 10 times and i gave up. This was much better
08/10/13
no comment
08/10/13
no comment
08/10/13
