We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
Company didn't collect on the right day
08/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Rest assured we will speak with them.
No comment left by this customer.
08/10/13
Thankyou for you're stressfree & speedy delivery as guaranteed.
08/10/13
Our Response: So it should have been 5 stars then!! ;-)
Excellent service with great prices and reliability
08/10/13
No comment left by this customer.
08/10/13
nice and easy to do,,competitve price xx
08/10/13
Thank you very much xx
Just checked the shipment and they appear to have not even left the country yet, they should have arrived by now.
08/10/13
Our Response: If you have checked the tracking you will have seen there is a customs issue which is beyond our control. 7th October 2013 @ 15:20 Customs: Waiting for original invoices
Excellent service - no issues at all - will use again
08/10/13
Excellent service. Goods collected on time and delivered on time .
08/10/13
good service always freindly polite drivers.cant fault parcel monkey
08/10/13
Brilliant. Easy to use, saves driving to a post office. Was delivered before 12 to my daughter. Excellent service.
08/10/13
Fantastic news, Thank you very much :-)
I love the website redesign and the service from City Link was prompt and efficient as always.
08/10/13
Fantastic news, Thank you very much :-)
I needed to change the delivery date for my parcel going to Germany. I spoke to a really helpful person who the change
08/10/13
Brilliant news!!
Great service and value.
08/10/13
Great service!
08/10/13
Excellent service
08/10/13
30 min warning before collection would be good, i had to go out and get lunch and very nearly missed my pick up
08/10/13
excellent service
08/10/13
No comment left by this customer.
08/10/13
Good efficient service at a reasonable price. Much cheaper than other firms, would recommend to others.
08/10/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
seemless. thank you
08/10/13
Excellent service - will definitely use Parcel Monkey again!!
08/10/13
That's fantastic news, Thank you very much :-)
No comment left by this customer.
08/10/13
Perfect. The website was very clear, no hidden costs and extremely honest! I shall certainly use your services again!
08/10/13
Good news is I've found a new broker to use :-) Goodbye Parcel Monkey
08/10/13
Our Response: Strange that you feel this way after 109 successful orders and a booking made yesterday that has been collected this morning!!
still my favourite in spite of slow delivery of labels
08/10/13
There is a parcel I sent to Sweden. I cannot track, the customer has not received it. I cannot get through to any of you or parcelfore
08/10/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Timely, efficient, would be even better if a time- slot could be provided eg between 1400 and 1800hrs
08/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Everything seems to be ran very professionally and the price was very good.
08/10/13
Callection was nice and early very polite person who picked up the parcel first class delivery
08/10/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
Excellent—everything.
08/10/13
very efficient and good service,
08/10/13
Problems accessing website but cannot fault collection and delivery service
08/10/13
You tried when we had a server failure for 45 minutes. please accept our apologies for this.
Great service
08/10/13
My item is still missing and still with night freight, problem not solved
08/10/13
Our Response: But you booked with City Link and the item has been delivered!!
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
